Jira Service Management

Hi,   I have renewed the license and retrived the key but i don't know how to update the key.   In GUI i have gone to addons->licensing but there is no option to update it. Can some...

• jira-service-desk

I have rather a critical request to direct a user to a separate link if a certain request type is clicked. Let's say I have a Service Desk with request types 1-6. I only need to redirect if request ...

• customer-portal
• jira-service-desk
• redirect

I want to know if it is possible to create a custom report for the following (and help writing the criteria): A report that sums all "time spent" (the aggregate time spent field) for a given "Organi...

• jira-service-desk

Is there a module where I can issue a PO purchase orders to vendors?

• jira-service-desk

When I search for a telephone number in Jira Service Desk portal for example, it only finds it if the number is in the resume and only if I put the full number, If I put just half the number It does ...

• jira-service-desk

i have   2 custom fields .    custom filed 1 : Yes or NO  Costume field 2 : Value 1 , Value 2 , Value 3 , Value 4  I have 3 transitions  : Transition 1 , Transi...

• jira-service-desk

I need to do a report with SLA's time for first response and time for resolution. While using filters and creating the report, I incorporated the two fields of "time to first response" and "time to r...

• jira-service-desk

Good morning, I need the tickets created through the email for a work order or incident type, or I can change the type after an opening. Waiting.

• jira-service-desk

Hello,   I am working with JEMH Email notifications. Everything works well, but I have two things which aren’t huge problem although it is a bit impracticle.   First thing. When I am in...

• jemh
• jira-service-desk
• notification

I want to create a new service desk and archive the old one, but before i do that I want to make sure If I can use or link the old portal to new service desk that i will create.    

• jira-service-desk

...hat I added a schema (public."AO_54307E_ORGANIZATION_MEMBER") and quotes for fields in condition (WHERE "USER_KEY" = '.....' )- it has worked.  Without quotes, the query cannot find the f...

• jira-service-desk

Hi, I am looking for a function or add-on within JIRA SD to create and view Support times especially the responsible Person. We have differnt Teams and one Person is always responsible for the Supp...

• jira-service-desk

What are Atlassian's plans for the Organization feature that has started to roll out in JIRA Service Desk? My speculation is that it is the starting point for CRM-type of functionality. It seems to h...

• jira-service-desk

Hi all, i have a problem with notifications. When a customer creates an issue, he is not notificated, despite i have al the settings ok. Also I made a test with the notifications inspector, but...

• jira-service-desk

Hi all, I would like to add a new language (Slovenian) to Jira service desk but I can't do that. Offical documentation https://translations.atlassian.com/dashboard/download?lang=sl_SI#/JIRA Se...

• jira-service-desk
• cloud
• confluence-cloud
• jira

Need to Integrate and synchronize the Active Directory domain Users into JIRA Service Desk application.

• jira-service-desk

Hello, We recently upgraded to new/latest version of JIRA Service Desk 3.10.0. After upgrade process, which was successful, we attempted to use our Service Desk project and it not loading properly....

• jira-service-desk

Is it possible to have the Customer Request Type field appear on the customer portal view of an issue?   Sometimes our Service Desk Agents will need to change the Customer Request Type (typ...

• jira-service-desk

When logged in as a customer and I go to My Requests or All Requests, when "Open Requests" is selected, No Requests are found.  But if I switch to "Any Status", I can see my request. A...

• jira-service-desk

Hi,   We have a few hundred users, not all of which will ever log calls on the Service Desk.  So I'd like to set it up so anyone in the organisation can email a request and automatically ...

• jira-service-desk

There is a word that I am searching for and I only get results of the word exactly as it is. For example when searching for "words" the results shows: -Letters and words -Big words but the result ...

• jira-service-desk

We wanted to give the rights to a user who already has the access of Jira service desk. We don't want to give the rights of Jira software but wanted to give enough rights to agent to create new repor...

• jira-service-desk

Hi, I want to use ServiceDesk as my support tool for external users. I need to receive multiple incoming emails and have them open tickets, with the requester being imported from our internal DB (Po...

• atlassian-marketplace
• elements-connect
• jira-service-desk

Hi, We want to use the knowledge base feature of the JIRA ServiceDesk. But (as far as I know) this is only possible when: 1) the knowledge base space allows anonymous access 2) the servicedes...

• jira-service-desk

Hi to all,  We  are using JIRA Servicedesk and Confluence. I am currently testing, how we can use the Knowledge Base feature of Servicedesk.  I managed to link the servicedesk and th...

• confluence
• jira-service-desk