Permissions problem

[Dante León Marín Carril]

I have some users with some permissions that are completely not working. These are exactly the same as other ones that can browse and see the default window of each ticket, but is not working completely, at all. They only can access to the portal to open tickets. I used some account for testing purposes for this. And I tried granting everything and closing and opening the web browser (incognito mode). Didn't work. Can someone help me?

[Mohamed Benziane]

Hi ,

The users are they on the service desk customer project role ? The view read only permission is given for wich role or group ?

[Dante León Marín Carril]

Yes, they are on SDC project role and only in that role, as the other Service Desk agents.

The View Read-Only Workflow is given for these roles:

Administrators

Service Desk Team

Internal Data Viewers

atlassian-addons-project-access

¿Could be that the problem?

[Dante León Marín Carril]

The user on the picture has the Service Desk Team role, and the permission View Read-Only Workflow is given to that role. And it was invited to the project as any other SD Agent, so it should have the SD licence, I checked I gave it to this user and the others. It has no sense.

[Mohamed Benziane]

Are you limited on the SD licence number ?

[Dante León Marín Carril]

We have like 4500 left...