How to disable sending a email to the customer when issue is closed

[Mikhail Mikhaylov]

Hi!

When issue is closed Jira send email to customer like this

I can't find where to disable sending this email.

Help me, please

[Payne · Accepted solution]

You can disable any notification in the first list (the ones that go to customers) by clicking its Edit link and then unchecking "Enable" in the bottom right corner. The one that you may wish to disable is "Request resolved".

[Victor Mutambuki]

Mikhail,

In your notification scheme, edit to remove the persons, roles or groups that shouldn't be receiving issues on the ISSUE RESOLVED even.

Victor

[Mikhail Mikhaylov]

Thanks!