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Jira Service Management
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I am trying to find out if I can build a report that shows the number of tickets submitted by a user, the average response time by a ticket owner, and other data off of the fields I have in my form. ...
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Hello - for customers logging into our JIRA Service Desk Customer Portal, we use a custom version of OpenID Connect for authentication. We are bringing on a new set of customers which will be using a...
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I see the log for incoming emails handled by the Jira email handler, but is there a log to show the outbound emails or notifications generated by Jira?
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I have a request for a project that will require approvals and I am trying to decide the best way to implement a certain requirement. Essentially the project will be for contract and purc...
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Hello, is it possible to create your own pages and use an interface (for free usage if it's possible) for login and so on? We want to create our own Layout with our corporate design for the fronten...
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Hello, I'm a new comer to JIRA. I've been asked to determine if the JIRA products we have installed : JIRA, Confluence, etc will work with ONLY TLS 1.2 enabled. i.e. will they break if we disable ...
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Hi I had just linked Confluence as a knowledge base to a JIRA desk and the search bar was visible. Suddenly the search bar is missing and I can only display it when I click the magnifying glass icon...
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Hello, My service desk project suddenly changed 2 a business project. i cant create any new service desk projects neither, only business. can anyone help me? maybe the addon is deinstalled or went o...
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Hi, I need to edit the Visible Fields from the Document Review issue type that is hidden from our portal. I can edit the issue types available in the portal but not the Document Review. We need to p...
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Hi there, I would like to set "Customers who are added to the project" as default for the customer permission "Who can raise requests?". The problem is that if I create a new project, for a short t...
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I've added customers through the Customers in the left pane. When they raised a ticket on our Support Portal they've been automatically added as a user in the User Management which consumes 1 agent s...
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...uthentication for Project A and public sign up available for Project B. It looks like public signup is controlled globally at the application level but once enabled the project administrator can enable or disable public...
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We got used to post comments with Ctrl+Enter in Jira and now, after migration to JSD (cloud version), this shortcut submits internal comment, but we need external. So I try to use scriptrunner s...
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Newb here. When I click on Project > Create Project, I'm not given the option to Add Sample Data. There is only a field to enter Name and below that, "Template" with the choice of SCRUM or Agile. ...
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How can I make jira support desk widget to set automatically email filed value with current user's email address?
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Hi, As an example, I created a project in jira and added two organizations into it and added the email addresses of my clients to the organizations. While I can open a request to a customer, my cust...
684 views 5 0 Deleted user March 24, 2018 -
Hello, I am looking for a way to add some robustness to time tracking/work logs. Mainly we want to: 1. Have activity types - what type of time entry is this. Support, dev, implementation, research....
1,077 views 3 0 Deleted user March 24, 2018 -
First i want to explain the use case and see if there is a way to make this specific workflow automate. I have already setup, and have any linked issues properly transitioning the SD ticket.&n...
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I have three separate Service Desk projects that share the same Permission Scheme. All three projects have different sets of users and various fields/requirements/workflow. Sometimes, agents f...
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When accessing your logs, you need to scroll through to find failures. I would love to be able to filter and only show failures, or even have notifications of failures. https://yourservicedes...
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Good morning, we have implemented the JIRA service desk with few organizations. All users at this moment are receiving the notifications for each ticket that any user under the same organization crea...
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Customers can send technical support or other requests to project owners, it is ok. But in this scenario, I want to create and assign requests to the customer. For example, I notice a bug in my custo...
705 views 2 0 Deleted user March 23, 2018 -
I'm trying to connect a Gmail account for our custom email address by which customers should be able to submit service requests. When entering in my details I get the following error despite h...
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How to set SLA time format like this Date + HH:MM:SS..? Is there any option to do this setting in service desk OR in Jira.
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The goal is to be able to see the status of the linked tickets in a Service Desk queue. For example, in the attached screenshot on the 2nd line, that status of "On Hold" is the status of PS-173. Curr...
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| July 11, 2025 4:42 AM PDT |