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Jira Service Management
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Hi All, Just wondering if anyone knows how to create a custom rule to do the following: 1. Issue Created 2. if from a certain email address assign to a say "Jack" 3. if jack does not acti...
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Many of our users will create a comment, but when they paste a picture/screen shot (by keyboard or mouse) intermittently will receive an Upload box and if they upload the picture the text in the comm...
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I get this: Some problems need your attention Permission errors This service desk project has permission errors that can impact functionality. You can correct the errors manually, or c...
2,268 views 4 1 Deleted user October 23, 2018 -
I have JIRA SD and JIRA Sofware instances, When someone reports that issue gets created in JIRA SD and I can create a JIRA SW linked issue with the same content of the JIRA SD ticket by clickin...
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We receive emails from one of our internal systems to our Service Desk that, by default, come in to the default type (Type: Service Desk)and need to be manually moved to a different type (Type: Incid...
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I have the smallest license for Jira Service Desk, so I can have up to 3 agents (self-hosted). Every time a user sends an email and a ticket is created, this user is created in the system as a membe...
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I have lost the machine on which the Jira application is installed. The database is however intact. Tried to install current version of the JIRA , but it doesnt get past message ...
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Hi there, im trying to configure a new rule to create an issue in other project when a linked issue is created, however, in the list of actions ("then" part) I dont have the Create Issue opt...
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Looking for a little help here. We’re in the process of doing away with a paper bound system & replacing it with a JSD project to make it self service essentially. I’m looking to see if there is ...
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As a project lead, I want to receive a notification whenever a new ticket is created on my Service Desk project, but I can't seem to make this work. I have tried: Updating Issue Created event unde...
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Hi All, Is it possible to just add an email address as requestor without having to create a customer in the JSD project first? Regards, Bart
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I am having a huge issue with Jira Service Desk, I'm at the final stage of implementation with live customers. We have clients who often cc other external companies as well when opening a support t...
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Hi, I have tried to find the answer here at the forum but no luck and now my eyes are getting so tired about reading about automation and so on. We are setting up our Jira Service Desk account and ...
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Can we add ticket current assignee, state and fix version in email body?
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HI, We are unable to assign issues to other than administrator user. How can I resolve this issue
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Hi Team, I want more attachment field on create screen based on value selected from other field's drop down value. Not sure if it is something possible in JIRA to have multiple Attac...
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Hi Team, I am facing a strange issue in my JIRA since past 2-3 days. In every Jira ticket the text is overlapped in comment section. I am the only who is facing this issue. It might be related to ...
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Hi, I'm setting up JIRA Servicedesk for my organisation, and I'm just struggling with how to set the permissions for 'customers' (non IT staff members who will be logging Help Requests). &n...
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Hi all, I'm curious as to what other orgs are doing from an application portfolio perspective within Jira. I'm hoping to create a portfolio of applications within Jira that could include ...
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I know this has been a round a bit. I also know that semi-best practice says don't email a team when a ticket is moved to their queue from the service desk triage; instead, make them monitor the queu...
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After installing Service Desk, cannot create new SD projects or access the Service desk Configuration menu. Error is 500. Technical details Log's referral number: 179ada01-73d0-43e1-9884-98351...
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If an issue comes in from an email with the subject "Example, Example Company, 09/01, Person Name" is there a way to parse through the information to create tokens without using the "contains" functi...
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A little over a month ago we noticed JIRA Service Desk projects started adding what appears to be "ghost comments" on tickets. Each time an email is generated by the system, (via customer comment, ag...
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Hello! Would like to confirm behaviour whether it is a bug / missing setting somewhere, or intentional/expected. When adding someone the project role Service Desk Team from Project Settings &...
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Hi, I have a lot of problem with special characters on my service desk instance. All the characters aren't good when I have the research in confluence and also on the service desk portal. The probl...
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