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Jira Service Management
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Hello, we are using JIRA v7.9.0/JIRA Service Desk v3.3.0 and have the following problem: There was a user in our JIRA Internal Directory called "buerger". The account was set to inactive and later ...
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Hi, we've installed Jira ServiceDesk 3.13.0 on Jira Software 7.10.0. Our company has multiple Clients, which are organized in Jira Service Desk Organization with their own Version of our Software. ...
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Hello All, I just got familiar with this: https://aws.amazon.com/quickstart/architecture/jira/ AWS Quick Start DC for JIRA products. And I am wonder if the Base URL can be changed ...
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Hi, in "Issue Type Migration", I get always the Error "Invalid customer request value" (see attachment) I dont have any Idea, how to resolve this. Thanks a lot for any suggestions!
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Hi, As I see it I have two options for accepting email requests from non-customers. I can either automatically create a ticket or not. For email senders I don't know I do not want to automat...
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Hi, I have set up a custom email address but also want to use that email address for any outgoing emails. How can I do so?
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Hi, i may ask a very premature question. I have suggested to my boss about using JIRA service desk for our Service Management team. However, he keeps insisting that it is not ITIL certified especial...
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We are rolling out JSD for our IT support. There are a couple of categories (example - vehicle radio) where it would be great to have the client choose an available time slot to schedule the work ve...
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When I look at "issues assigned to me" or "all issues" for example. I would like to see the ticket priority as a column.
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I have a new JSD created (Cloud), with my flows, types of requests, screens, custom fields, among other things. It is totally new. The same desire to clone it, to be able to take it to another inst...
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Hi, I'm finding that having a 9-5 calendar and then out of hours calendar is not working against the SLA's and JQL data I'm defining its still showing the out of hours calender SLA when I'm testin...
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I want to set up the assignee with individual queues. The queue is then sorted by a set priority. issue Type and then priority. For example: Issue type incident priority Major and then issue typ...
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All incidents between 5pm and 9am the next day are paused, where I can configure that.
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Hi Team. I need to have multiple users attached to a service ticked raised via jira service desk. Please let me know if how this can be done. It doen't seem to be a feature on the Ticketing sys...
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We are using: Jira Service Desk Application 3.3.0-OD-1000.3857.0 What happened to the banner at the top of the Sprint page? Is it no longer supported? We want it back! Thank you.&n...
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Hello All, We are company which is using the JIRA Service Desk cloud instance: https://floservicedesk.atlassian.net We would like to change our Base URL which should not include atlassian....
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Hello, I have been taking care of our company JIRA server instance for many months now. I came across an unexplainable issue- I set up a simple automation rule Transition on comment.When I com...
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We have an approval email setup for one of our projects. The email sends but does not add the respective links we've insert via the variable templates. i.e. Hello ${recipient.name}, Th...
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As a Jira administrator, I am able to see View and customize option available under Project Settings> Portal Settings, for my Service desk project. But when I created a user and assigned...
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Is there an option for Customers to Export their Issues to Excel when they log into the Portal? Is there a way to automatically notify/share the incident with other Customers in the Organization whe...
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I have a help email account at my company and I want to just forward it to my service desk. Will that work?
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Hello, I have a similar issue to this one, where the Time to Respond SLA is configured to stop on "Comment: For Customers" but sometimes it does not stop but most of the time it does stop. I am the...
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We want to create queues for our teams (based on components and request types), and have emails sent to those teams when tickets hit their queue, but I can't figure out how to do that. This seems lik...
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Hi Everyone! I have two instances separate, a jira software and jira service desk,they are communicated when they are configured in the option "link to applications", but I need to create an...
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When a user sends an email, can Jira Service Desk automatically apply a type defined by what is in the subject field? We get a routine request for new hire creation or terminations that say in the s...
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