Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Is it possible to have the work log/comments look and feel similar to BMC Remedy -
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How can we create a child ticket from the main inheriting all details except the requester information - Main Ticket > Child Ticket [Linked SLA/OLA]
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https://jira.atlassian.com/browse/JSWSERVER-16754 is a workaround available?
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Hi, we use the german translation of JIRA ServiceDesk and in the view screen stands "Bitte drücken" instead of issue type in all projects. How can we solve this? Thanks in advance. With best rega...
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Hi All, How can I revert back the previous value of group picker if it is set to null upon editing using listener? I am currently experimenting this code but no luck Scriptrunner Listener im...
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If I'm using Jira Software and Confluence, would it cost me $10 or $20 for 10 users or less?
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I am an admin on the account and want to update our billing settings but have been unable to load the page for the past two weeks. Every page comes up as "We can't load this page now" and a "re...
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Dear team, I am facing below warning message in my JIRA Service Desk: While removing the users, I am getting below error; I just purchased 3 agents license. Not sure where I am doing incorrect co...
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I'm attempting to find a way to allow Collaborators to comment to customers. We only need to restrict them from changing ticket assignments and transitioning tickets. Does such a rol...
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Hello i subscribe to the trial for Jira service desk but i don't know how it works could somebody help me. Also we use the light version of the jira service desk i don't want to compris...
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When using a Post-Function Script to add Watchers we are experiencing the following: Users with Manage Watchers permissions can no longer simply remove any of those Watchers added as par...
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When any clients open a item by Portal any notification are sent. If clients send e-mail to open item the notification are sent perfectly. in my notifications configurations has others e-mail ...
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e.g. if a customer's valid SLA expires in 2019, we want JIRA SD to inform us. can this be possible? Thanks in advance
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Hi Community. I need help on retaining group picker field value when it is set to blank or null using scriptrunner listener. Scenario is after the issue has been made, if someone edited the group pi...
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Hi, is there a way to migrate all Zendesk tickets into JIRA Service Desk swiftly please? Also, is there a bundle option to do so if we purchase the product? Appreciate your advice. Thank You.
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Hi, Please can you tell me how to remove or add options in the help centre customer portal ticket view. E.g. I would like to remove Escalate and Resolve this Issue from some Projects? ...
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Hi, We use Canned Responses in Freshservice, previously in Zendesk they were called Macro's. I can't see in Jira Service Desk if there is a feature for this. This is where in a ticket co...
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After the upgrade, we are doing Jira manual testing (Post Upgrade Checks). 1. Able to create a project (Jira software, Jira ServiceDesk and Business) 2. Able to create new custom fields. 3. Create...
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Setting up an email request for our service desk. I have it connected to the server and can see the email come in on the log, but it doesn't create the ticket and errors out saying, "Please check the...
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Hey, so I'm trying to create an automation rule that does what I described on the title. Basically, some Service Desk Client opens a request, and then if it's something like a bug that we have to s...
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How do I add a watcher to my current Jira ticket?
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Service desk project, can't Set up email channel - says email inbox has items it - new mailbox with no email in it yet -
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How I can give public/anonymous access to my Service Desk instance? I'm using Service Desk Server.
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I have an field where we specify the price that the customer should pay for the request, when we have entered the amount in the field, then we sent it for his approval. The problem is that we need t...
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Hello, folks, I am currently working as a temp in a software development company in Germany that is about to set up a helpdesk. I’m still pretty inexperienced with Jira, so forgive me for any mistak...
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
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