Jira Service Management

Hello, i am working on hiding a Jira instance from search engine robots and found this article: https://confluence.atlassian.com/jirakb/how-to-configure-jira-for-google-indexing-278691991.html I w...

• bot
• google
• hide
• jira-service-desk

Hi, Need, additional fields as "person to contact info" custom field in customer portal while raise the ticket request, as I already included the custom field as Summary and description filed.

• jira-service-desk
• jira-service-desk-server
• server

Hi,   I have a lot of error in french translation (some values stay in English), is that normal. I have also some problems with the accent on the portal, for example I have the text "Modifier...

• jira-service-desk
• jira-service-desk-server
• server

Hi colleagues We've got an issue with JIRA issue collector I pointed to the system settings the mail URL address as https://service-school.aniart.com.ua In spite of that, when I try to genera...

• jira-service-desk

I'm unable to define the criteria of my filters because sometimes the text doesn't show or I would need to highlight the text to check that it's in. The workaround is using the issue navigator to wor...

• dashboard
• gadget
• jira
• jira-cloud
• jira-service-desk
• +1 more tag...

Hi there, I have an issue with an end user creating a Jira Service Desk Ticket, they attach 2 .png files, then when they attach a 3rd one, it duplicates it 3 times. I was going to create a dummy ti...

• jira-service-desk

hi, When I reply to gmail or outlook, the comment looks like this. but when I send it from Yandex, it looks like the other picture. How can I solve this problem, can you help me?   &nbs...

• jira-service-desk
• jira-service-desk-server
• server

I would like to add the resolution comments (how the issue was resolved) to the Request Resolved notification that is sent to the customer.

• jira-service-desk

On the customer portal page there is only the option to create a request but not to view your requests. Is there a way to set up the portal so a customer can see their requests filed?

• cloud
• jira-service-desk
• jira-service-desk-cloud

...otifications not being delivered. I think we're just going to stick with Public comments, and have hidden the "Internal Comment" button. The only nuisance left is the key binding (Control + Enter) s...

• jira-service-desk
• jira-service-desk-server
• server

I need to include create task vs sub-task from Request form, check the attachment

• jira-service-desk
• jql

I'm using a 7-day trial version and supposedly it already expired. I just don't see anything related to this expiration. I'm going to purchase the version but before i want to know where to get that ...

• cloud
• jira-service-desk
• jira-service-desk-cloud

By default creating a service desk project puts it in an auto created jira project category called 'service desk' We recently re-did our project organization and it would make sense for us to put th...

• jira-service-desk

In a SaaS model How can we link One ticket/Issue with One SLA if we have created a couple of SLA plan? The idea is not to display all SLA plan for a specific ticket but only the one that is attached

• jira-service-desk

Hi out there, we are using Jira Service Desk and have multiple queues ordered by SLA. Right now it is possible to ignore the order and just decide to take a lower priorized ticket. Is there any way ...

• jira-service-desk
• jira-service-desk-server
• server

Hi Team, We are currently using jira cloud. I want to create a distribution list (DL with set of users) as user name and make it available in "Assignee" so that others can assign bugs to this DL, s...

• jira-service-desk

Hey. I have an issue with fields disappearing in the customer portal. Look at this: When customers create an issue in our portal they have the description field: When I create the issue t...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi Team, I'm having requests from Customer who is stating that the customer notifications are switching off. I don't know if this is the Customer incidentally hitting the button on Portal or link in...

• jira-service-desk
• jira-service-desk-server
• server

I would like to give one of my agents admin permissions. How do I grant them permission?

• jira-service-desk

Hi,  The sync between Service Desk customers and Atlas contacts seems to work well.  When a Service Desk customer is created, then that customer is added as an Atlas CRM contact.  Won...

• atlas-crm
• customer
• jira-service-desk
• jira-service-desk-cloud
• user-management

Hello everyone, spoiler alert: I'm not super technical so please bear with me. :) Obviously, Jira provides a lot of dashboards and the option for queries to narrow in on the stats you want. To me, ...

• jira-service-desk
• jira
• report

There is any way to review ticket or group tickets by: Issue type or group ticket by assignee or group ticket by any other selection? like by status, by reportes and see it grouped? 

• jira-service-desk
• jql

I'm trying to set up some Service Desk SLA's and we have new hires and termination tickets that come in with a specific "due date". IE: Term this user on 7/31 @ 5PM.  However, for terminations ...

• jira-service-desk

Hi,   i'm trying to use the jira service desk rest api to retrieve the satisfaction information for a request (star value and comment). Unfortunately, looking thru the rest api and w...

• cloud
• jira-service-desk
• jira-service-desk-cloud
• rest-api

Hi, I'd like to import a new project with a JSON file on my personal workflow with personal statuses. My issue is that I've several errors on my personal statuses when I import the file because the...

• jira-service-desk
• jira-service-desk-server
• server