Tickets are not being created via Incoming Email handler

[Nachiket shah]

We have implemented incoming handler and it was working fine. However since 12th January 2019, the functionality has been stopped. 

While investigating we found below error : 

in order to solve the problem, we have tried with following links, but the issue is being solved.

https://stackoverflow.com/questions/21076179/pkix-path-building-failed-and-unable-to-find-valid-certification-path-to-requ

https://confluence.atlassian.com/kb/how-to-import-a-public-ssl-certificate-into-a-jvm-867025849.html

https://stackoverflow.com/questions/16196425/java-error-your-security-settings-have-blocked-a-local-application-from-runnin

https://confluence.atlassian.com/kb/unable-to-connect-to-ssl-services-due-to-pkix-path-building-failed-779355358.html

Please do needful ASAP as the customers are on stand by and the team is facing more difficulties to serve the customers. 

[Edwin Kyalangalilwa]

Hi @Nachiket shah,

Please confirm that you're importing the mail servers certificate.

[Nachiket shah]

@Edwin Kyalangalilwa

We have already imported the certificate. However we are using GMAIL as our mail server. 

We have imported mail.google.com certificate already.