Service Desk User sees all service desk projects

[Eugene Crous]

Is there a way that customers can't see other service desk projects?

[Jack Brickey]

@Eugene Crous, If you have multiple JSD projects and the desired relationship between a project and customers is 1:1, i.e. every customer organization has a dedicated project the. You need to ensure that the list of customers in eac project do not overlap. So make sure your customer list for each project only has customers for the specific customer associated to the project. Now if you want multiple companies associated with a single project then be sure to make use of the Organization feature to group you customers.

[Grigory Salnikov]

Hello @Eugene Crous and welcome to our Community!

Please, take a look at the following information:

Permissions overview

Hope this helps!