Are service desk licenses required for 'Internal Service Desk' projects

[Amanda Chiancone]

Our team is interested in using the 'Internal Service Desk' project; however, we are not interested in purchasing/allocating our licenses we use for the 'External Service Desk' for customer facing issues.  

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi Amanda,

JIra Service Desk does not distinguish between "internal" and "external".   Licensing is sold on the number of Agents regardless of what type of service desk you create.

Hope that helps

Susan