Requested participents

[Ian Wright]

Hi,

When I add users to the requested participents list, they never get the email updates.

How can I troubleshoot the issue?

[Ian Wright]

That works :-)

If I add manual users to that after raising in that way, will that automatically update those users?

[Ian Wright]

Emails only seem to get fired if the customer raised the ticket.

If I raise a ticket in their name, they never get updates?

[Jack Brickey]

@Ian Wright, welcome to the Community. I would start by looking at your Customer Notifications. Project > Project Settings > Customer notifications. 

[Jack Brickey]

pulling the conversation back under this answer. 

@Ian Wright, how are you creating the issue on the customer's behalf. here is an example of how this should be done.

[Jack Brickey]

@Ian Wright, first a bit of house keeping. When replying to someone please do so using the Reply button rather than doing so under "Suggest an answer". Just keeps things clean for others reading the thread.

To answer you last question - Yes at the point you add users to either Participants or Watcher they will be notified from that point forward in accordance with how your Notificaitons are configures (Participants apply to "Customer notifications" scheme while Watchers to the "Notifications" schemes).

[Ian Wright]

Perfect. Thanks Jack.