Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
I 'm trying to do an integration to send issues from Mantis to the Jira Service Desk, how can I do this? I've seen that there's a simple Jira server integration, but I can't seem to find a way to mak...
-
I'm trying to add customer to service desk and getting message user is inactive- I've not had any problems adding other folks and not sure how to fix this? any suggestions
-
Hi there, we are implementing a self service portal for vacation requests, sick notes etc via JIRA Service Desk incl. supervisor approvals. HR expects a lists in order to have an ove...
-
Hi guys, I am not sure if this is a jira related issue or maybe just an issue with the way we have set up our escalation chain. Let me explain what happens Callcentre fields ...
-
...{ "body": "Test internal comment", "properties": { "key": "sd.public.comment", "value": { "internal": true } } } Sending the POST request without the "p...
-
We had timeout issue while re-indexing the whole repository, the indexing stuck at 18%, so I ran the svn command line to figure out the svn path, and added that path into exclude paths, looks it...
-
where does it show the date the change was approved by each approver in the change record please
-
We currently use Jira Software and Jira Service Desk. (cloud) Can we configure single sign on for our portal users. We currently use active directory and LDAP.
-
Hello, Is it possible to schedule and auto-create a recurring Jira Service Desk Ticket? Example: We want a member of the IT team to regularly perform maintenance on a piece of equipment. We want to...
-
Ive updated the template where it says "The following HTML and CSS are applied to all customer notifications sent by this service desk project. A plain text alternative is sent to people who don...
-
I can not seem to search on a User Property Key in searches or filters. Is this functionality available for Jira Service Desk Cloud?
-
Good evening, if I understand correctly an issue type is connected to the type of activity of a request (it is a simple or complicated task, urgent or not, etc...). Could I, instead, connect the iss...
-
Good evening, Can I create request types that are only for internal use of the agents? This would mean that the customers won't see the hidden request types on the portal, but the agents can create ...
-
I have set up an Active Directory server directory to sync with (Read Only w/ Local Groups) - I can disable/re-enable the directory under user management, trigger a sync, and all users will appear (a...
-
Hi there, soon, we will implement a self service portal via JIRA SD for vacation requests and other things including a supervisor approval. As a admin, I like to implement a email reminder for pendi...
-
We have duplicate issue numbers generated for new service desk issues. Can issues have new numbers assigned to them without deleting all the issues in a project?
-
i'm unable to use service desk
-
I have a problem with my jira service-desk set up, license is taken but my port number is not taken?
Versions & licenses Upload an application JIRA Service Desk 3.13.2 Unlimited agents (0 used) Your JIRA Service Desk trial will expire in 29 days.Buy nowTrial expires29/Aug/18Support ...
-
Hi, Need to delete the user in JIRA Service Desk, how to change the associated activities.
-
Hi Team, Kindly guide me to configure mail through which I could send the mail a ticket will generate automatically rather than creating the ticket through panel.
-
Hi, We recently installed JSD. Now, when an agent attaches a file to a JIRA ticket, the customer cannot dpwnload or open this attachment via the portal. They can see the name of the attachment in te...
-
...bsp; "paused":true, "thresholdData":{ "calculatedAt":1508920959597, &n...
-
We have requirement like this. When a customer enter's a date in the date field. It should be converted into a Jillian date format(yyyyddd). can it be donw in JIRA SERVICE DESk. Thank You Nikhil
-
Hi, we have Customers A and B set up as Organisation X in JIRA SD. When Customer A raises a request in the Portal, we can tag him in the comments. All good there. However, we want to also tag Custome...
-
Hello Atlassian, We have configured Service Desk with Create New User:true and with an Incoming email handler for our support mailbox. Once a user has created an account and sends an emai...
Atlassian Community Events
| User | Count |
|---|---|
| 22 | |
| 10 | |
| 8 | |
| 8 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| Wednesday | ||
| June 20, 2025 12:16 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| June 12, 2025 8:08 AM PDT | ||
| June 12, 2025 4:18 AM PDT |