Jira Service Management

Back in December, I completed work on a project I had in Jira.  We had 5 swimlanes setup that showed cards we had customized to show the details we wanted.  All the rules about which status...

• jira
• jira-software
• swimlane

I have some custom fields which I have generated and added to a Multilevel Structure within JIRA SD.  These fields are for a particular request type, and work fine on this screen. However, I do...

• custom-field
• jira-service-desk
• screen

...rror: error If you think its a bug, please report to https://support.brizoit.com ==================================== isOnDemand: true, addon version: 4.1.0, host: https://urgtech.atlassian.net, e...

• jira-service-desk

Hi everyone! Is there a plug-in or configuration on the service desk that allows you to set up a survey for each category of service?   Version jira service desk : 3.3      ...

• jira-service-desk

Hi team, I do need your advice. Environment: Jira Software 7.7.1 + Jira Service Desk 3.10.1 1. I've created a custom event ABC and configured it for my Jira Service Desk project notification...

• jira-service-desk
• jira
• notification
• workflow

Is possible to open our service desk up for public / any user can send ticket through email without an automatic account generation?  Thanks

• jira-service-desk

When a link url is written inside a comment of a issue, by clicking on it I can go to the link. Unfortunately the link opens in the same page, thus replacing the service desk page. Apart of right-cli...

• jira-service-desk

Hey everyone!! My team has started using the Cloud version of JIRA a couple of months back. We have been extensively using it for assigning and project management. Recently I had to pull a repor...

• jira-service-desk
• jira-cloud
• jira-software-cloud
• new-to-atlassian

Hi,   I'm trying to inform my customers through the Jira Service Desk Customer Portal by adding Status Reports to related Knowledge Base and sharing these reports to my customers on Portal. Bu...

• jira-service-desk
• knowledge-base

Hi, We have a problem with attachements in our Tickets. We cannot open any attachements any user was uploading. I always get the "Oops, you have found a dead link". I cannot preview or open it in Ji...

• jira-service-desk

HI All I have been put in charge with reporting on SD Stats, so still learning the ropes on how JQL works. I need to be able to generate a query that shows all cases that have been logged within the...

• jira-service-desk

We are new to JIRA Service Desk. The implementation was an on-prem server based (v 7.6.3). One issue we keep running into is... how do you know if another technician is already in an issue working on...

• jira-service-desk

Is there a way to determine which group a given request type was issued from? We have one service desk project that supports multiple applications. Each application is setup as a group. Instead of ha...

• jira-service-desk

I am trying to determine if JIRA Service Desk is a good fit for our MSP style model. We handle a niche healthcare software called Allscripts, but also handle every bit of MSP aspects for most of our ...

• jira-service-desk

...roups (group per app). We have 8-10 web apps we support and another 6 (and growing) public websites. In addition, we do mobile device management and SharePoint Online support. Our support team (on the w...

• jira-service-desk

I've been trying to create, edit and delete different projects for different testings. Now I'm having problems because I delete projects but some information is still there (workflows, fields, etc)....

• jira-service-desk

Hi all, I am currently evaluating Jira Service Desk (Cloud).  At the moment, I'm trying to lock down the Change Request process.  I'd like to accomplish a few things that are standard requ...

• jira-service-desk

I have an email request inbox set up on our exchange server. When sending an email to our support address, the email goes into the mailbox but JIRA Service Desk will not read the mailbox.  I ha...

• jira-service-desk

I am trying to remove un-used request types from a Service Desk project and can't find a way to do so.  Is there a trick to it? Or can this not be done?

• jira-service-desk

I have a server based solution using the Service Desk. There are times that a comment is added, etc. and our customers get the same email multiple times. It is not consistent so I have been unable to...

• jira-service-desk

Hi, We are just beginning to use Service Desk. We have some customers asking to see additional information on their customer portals. For instance, the agent the issue is assigned to (I believe thi...

• jira-service-desk

Hi, we've using differs states as the standard "open/close" and don't using the resolution tag. Is there a way to modify the filter  "open request", "closed request"? Alternative how looks th...

• jira-service-desk

Hi, Problem We upgraded our JIRA and SD to the latest version 7.7.1. There was no changes to configuration nor any other settings. Before, I was able to create myself from received from my cus...

• jira-service-desk

Hi All, Can we set Due Date value automatically by  Now+SLA on JSD.

• addon-com.codebarrel.addons.automation
• jira-service-desk

There's a few discussions around speeding up Jira/Confluence etc server installs, so thought it would be beneficial to kick start a discussion and share some learnings, and see what others had t...

• jira-service-desk
• confluence
• jira