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Jira Service Management
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Hi! What I want to do is assign users to JSD-groups depending on what 'Location' (custom field populated from Active Directory Attributes sync addon) they belong to. Problem is I can't figu...
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Hi I would like to know how to link all knowledge base articles so users can search for it before they open an request?
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Hello, we have a customer that due to compliance requirements needs to restrict certain strings (credit card numbers) to be entered into Jira Service Desk. We have been able to use validators to res...
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At this very moment I am trying to run Jira Software and Confluence behind a NGINX Reverse Proxy; My Connector looks like this: <Connector port="8083" relaxedPathChars="[]|" relaxedQueryChars="[]...
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Hi, How can I limit a search using a specific time frame? For example, I am searching for issues with a Final Distribution Due date from January 1, 2018 through June 30, 2018. Thank...
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Text entered in our service desk's search field sometimes shows an appropriate request type under "FILE A REQUEST" but often returns "No result found." How do we make sure the relevant request type ...
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Due to the layout and the visibility of the images on the page, the view is impaired by this option. Is there any way to remove or hide? Is there also some way to modify the layout of the page? &nbs...
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Wondering how to set up automation so when a customer request comes through email, it will be categorized properly into a request type automatically. For example, if a client's email subject contain...
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Hi, is it possible to access Jira service desk cloud using LDAP o active directory with ADFS? Should I use Jira access manager? thanks
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The "Contact us about" wording in the Customer portal (above the drop-down menu) is a little awkward with the way we're drafting our Request Groups. Is there any way to customize that text?
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Hi, I have a notification scheme and there the editor and the author should be informed at every status change. Unfortunately only the editor and not the author gets a mail. What could be the reason...
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Hi, Our DBA has noticed that there are some queries Jira is launching +1,3M times each 2h. One of these queries is: update "AO_319474_QUEUE" set "CLAIMANT" = :1 where "AO_319474_QUEUE"."ID" = :2 ...
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Hi @AlL I want to display current reports of all reports on the customer portal for eg. using graph total no of request number of request per request type resolved reports ...
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Please advise if you can set the system to send a email to a customer when an agent logs a issue for that customer
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Hi all, I have a question concerning creating custom rules in service desks. I want to specify i specific group to get email notifications f.A on adding a comment. But all that i can select ...
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Hello all, Is it possible to share an issue with an external party, without them having to sign up? Maybe in a way like LinkedIn has a profile view for registered, but also one for unregiste...
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...upport email] Create Users: true Notify Users: false Strip Quotes: false Because that inbox has been successfully creating service tickets for a while now, it was not monitored a...
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I am using the standard email handler. When a new email receive by the mail server, JIRA will either create new issue or comment onto the existing one. The problem is, not only the customer but also...
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Hi All, I am new here but i need to do something that is proving to be difficult and i think i found a work around but i don't have the extra text users to test out my solution. I was h...
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Hi, I want to create a procurement requisition process with an approvals matrix and integrate it with SAP. Here are some details: 1. Create a requisition. 2. create a workflow matrix based on...
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We have JIRA Core ans Service Desk. We use Request participants to have developers work on an Service Desk Issue, how can they track/log time? I am not able to assign them permissions in Issues Tim...
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Agent deployed to end user desktops to provide portal access
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I need to re-send the Service Desk notification that send when an Issue is Resolved (that includes Customer Feedback stards on it). Most of the time Customers don't pay attention to it and o...
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Hi! It is possible to close an issue when the reporter provides feedback vía the Customer Satisfaction Survey? My problem is the reporter link to the Feedback Survey page, and think it w...
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Hi ! We currently have two Active directories. We add the users in AD nr1 into a JSD group called "Frontpage nr1"(via user directories- Default Group Memberships). That group has certain issue type...
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| February 10, 2025 5:31 AM PST | ||
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