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Jira Service Management
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As the title suggests, looking for a way to create unique portals for our customers. We are a consulting type business, so our customers send us requests to process things like their new hires,...
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If i create a ticket and assign another reporter than myself, the reporter i assigned dont get notifications. Nether if i change reporter after the ticket is created. i would like the notifica...
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Hi all We use the solution to work as the service desk for tickets for internal IT issues. I have tested and this works, when I make a comment that's customer viewable users get the email. W...
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I have a custom field named 'Release Month' of type Paragraph (supports rich text) in every ticket. I want to send the list of tickets in a fix version via email to a set of users. This lis...
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Hi I am playing around with the beta here and tried to configure a Intune job. This looks pretty straight forward but the job is not running for some reason. Anywhere I can see the logs to s...
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We have a form that we'd like to email to specific users that we don't want to appear on our portal (i.e. create issue direct). When we email it to users, it requires them to log in to fill it out, w...
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Hi All, My Scenario is:: I want to retrieve all the issues that are having the custom field (Alert ID Hex) and its value as "Alert ID Hex = ABCD" and status as "Cancelled". To satisfy the above cas...
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Hello out there, If a ticket is sent in Jira Service Management via the share function, this cannot be tracked because there is no entry in the activities. An “internal note” must always be added. ...
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Hi, There must be other users who struggles with this but a search here did find anything. So, unless I'm getting old ;) the link to Reply to Customer and the one to Add internal reply have been sw...
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Hi, The jira application has a button "profile", which show some properties of the users and could show some of related assets or issue activity . Clicking on that button could...
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Hi Community ! Is there any way or workaround to create filters for the Customers in JSM Portal, so they can filter their requests ? Please also let me know if there are any FREE plugins for that ?...
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Hi Community ! This is my first question about Jira Service Management here in Community !! Please help me to understand the problem. I have 3 request types in JSM: - Bug report - New Fe...
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Hi there, I am exploring the Data manager. I have Asset schema ready so I have tried to create a job to import Raw Data by using Adapter "Schema". After creating the job, I go to Recent Jobs an...
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Dear All, I've encountered a frustrating issue with the Jira notification system. I set up an automation to send an email to all customers when the ticket status changes to "done" or "closed...
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I have a variable {{request}} which when logged prints the proper JSON object which is verified to work in Postman as well as when pasted into the body of Custom Data for a POST request. But wh...
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Hello. I am using REST API "/rest/api/3/project/search?expand=insight" to get a list of projects and their last update but I am only getting 50 out of 180 projects. Is there something that is missing...
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I'm creating a new Issue using the values from an existing Issue, when I try to obtain the value of an Asset object field in an automation using {{lookupIssues.customfield_10377.Name}} I get the...
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as JSM admin, a agent can't see dashboard in tool bar. how admin can setup dashboard to them?
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User (reporter) once submits PIR for approval. They can't see their summited list on their agent view (screenshot) if they are not assignee comparing with incident they can all list in their agent vi...
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I share dashboard to specific users (Screenshot) but all of them can't see my shared dashboard.
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I need to create a kanban project where 3 different teams will work in collaboration using the issue types to categorize them. But as I'm not the administrator I can't see if it's possible to create ...
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Some client emails aren't populating the "Organization" field on new issues. Note: This is not for portal submissions, but specifically email. We use the Organization field to auto-assign new issues....
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Hi, How can I restrict customers from accessing Space Settings in Jira Confluence, allowing them to view only knowledge articles? Thanks Rajan
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I've done this before with the behavior set based on a single custom field value, but for some reason this isn't working for the combination of field values. The scenario is that we have an Im...
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Caros, bom dia, Tenho dois projetos no jira, um projeto de serviço e um projeto de software. Criei uma automação no projeto de serviço para sempre que um tipo de solicitação específica for cr...
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