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Community resources
Community resources
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Jira Service Management
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Hello, In the beginning of the week of the 17th or March, we switched all O365 email accounts to use 2FA, one of them happened to be the account JSM used to check for tickets and response emails. W...
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Has anybody found a functional workaround for this bug that allows any logged in user to request access to a Confluence space even without a Confluence license simply because the JSM knowledge b...
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Hello all!! We have this issue in a service management project. We have some agents that are not getting the email when an issue is created. I read in other articles that the a...
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Hi, I just started to use this for IT helpdesk. We have 3 techs, and 50 users. I sent an invitation to 2 other techs, but they don't appear in new ticket screen, and I cannot assign them a ticket. I...
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I have a Team-Managed project with a basic workflow. First level of approval requires 1 of 3 people to approve or reject. If approved it moves to the next approval step. Second level app...
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Creating this thread to raise the visibility of two comments from March 14 and 15 in this thread, questioning why Atlassian is no longer listed on the PinkVerify certification page. https://www.pink...
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GoodMornig , I have a automation role that send a web request with the following parameters : token=glptt-0c0b9f17f3d1fcf4214ebbd30431b55a34947dba&ref=master&variables...
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Hello, I am using the Xporter app in Jira Cloud and would like to have a long date format similar to this example. Saturday, October 12, 2024. I am struggling with getting this output. What specific...
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Dear All, I'm currently trying to set up a widget within my JSM project and would like to try it. What would be the best approach after having cut the embedded code ? ...
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I have an Asset import for Windows devices. In some cases, the key changes from the source, but the name of the asset (label) is the same. The result is a duplicate asset. Ex: ...
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Hello. This is Regarding Asset Automation on events like created and updated. On Cloud Jira instance we do not have assets "automation" in Schema Configuration. Is some perm...
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We have a board to enter in data requests and complaints. In my dashboard, I want to show ticket entry & ticket type over time, such as how many tickets have been submitted per month for the pas...
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Hi, After following the app integration documentation to bring AD data into Jira Assets, I got an error when inserting the keys. Is the application working normally? Could this error be related to ...
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Hello all, We have the following question: we noticed an anomaly related to the lack of notifications for Organizations that are added as request participants. Members of the Organization do not rec...
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Hello, I'm part of a ServiceDesk project team where we manage issues our customers have with our products. A colleague of mine and I feel like there used to be the option to include external...
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Hi Team, I want to know, how to set the below two automations: When the Add Internal Note Comments are updated, then update the field that is Internal Comment Last Up...
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Hi, We are looking at taking on IT glue to work alongside our jira service desk. Just wondering if any one has managed to set up an integration? Not been able to find anything ab...
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Hello Team, I am encountering an issue while trying to create a ticket in Freshservice using the API from our customer Jira instance. The request works successfully when initiated from the internal ...
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Hola, quisiera saber si es posible obtener un reporte de los productos de atlassian,como el que aparece en el portal de administración el cual muestra los productos, planes, usuarios y precio...
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Need help please. I am using the following in my Automation Rule to find newly created duplicate tickets and close them. Summary ~ {{issue.summary.asJsonString}} and Type = "Security Incident" Thi...
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Dear all, How to enter billing detail and add payment method, the page always redirect to page saying that I need to complete billing details, so confusing that the link is bring back to the same pa...
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Bonjour, Je souhaiterais savoir s’il est possible de limiter l’accès aux tickets à certains utilisateurs Je m’explique : J’ai 2 niveaux d’utilisateurs client dans une même organisation : N1 & ...
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Hi all, we've noticed the Signature custom detect seems to be a bit too aggressive for us so we've disabled it. Having a look at the older tickets though it still seems to show that they are still ...
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Hi, We would like to have the Portal search pull up any available article when searching by key words. (this is already working) However, we would like to have a different type of article show when...
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Good afternoon! I hope everyone is doing well. I have tried this: {{#issue.comments}}{{^internal}}{{last}}{{body}}{{/internal}}{{/issue.comments}} but it returns all non-internal comment...
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Atlassian Community Events
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| 17 | |
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| January 24, 2025 4:31 AM PST | ||
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| January 17, 2025 6:37 AM PST |