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Jira Service Management
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Hi. I always look for automation usage to know which project use jira and how much work for issues. Today some automation usage information is absent (looks like some people delete it). How to found ...
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Hi Community, I'm trying to create a JQL query to find tickets in my project where the SLA "Time to resolution" is less than 5 minutes. Here's what I currently use: PROJECT = SOPINF AND "Time to re...
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Hi, To report an issue on the portal, the client must select the asset concerned. However, as an agent, if I would like to report an issue on behalf of a client, I can't see the list of his assets,...
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In our current setup of JSM, when in a transition screen, the 'reply to customer' field is located at the right. However, I just created a sandbox and saw there that when I use the same tr...
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issue created, but one team member cannot be assigned in the project, has tried to add the member as a developer in the people page, still cannot assign a task to him. His name is not in the option o...
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Hello, We always answer back to our customers, but it seems that since we have upgraded our version by default when we initiate the "Respond to customer" workflow, the value by default is in...
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Hello, I have 2 Jira Cloud projects. the first project is dedicated to our Japanese customers. This project has only one language: Japanese. The second project is for the rest of our customer all ov...
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I want to send notification to the users mentioned (@) in comments
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Hi folks, We have some questions in our following Assets configuration: Object scheme Object type - Customer - Service Category - Services - Service Items Filter Scope (A...
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When we originally set up our JSM it asked me if I'd like to link it to an existing product. We have both Confluence and Jira installed. I selected our jira (only one was selectable). This now enable...
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Hi All, I have a PDF document that I want to display on a specific project service platform for customers to view. As far as I know, only text files can be added. How can I set this ...
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Hi Team, I hope everyone is having a great week! I’m wondering if there’s a way to change the display name for users in the system. The system seems to automatically pick a random...
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In Jira Service Management (Team-managed software), I want to re-assign a pre-defined approver using automation. The workflow for the issue is as follows: The approver in the workflow is ...
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Can we have a survey attached to the Portal, but not associated with a specific ticket? Or asked another way, is there a way to survey active customers -- NOT tied to a specific ticket?...
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Hello, I am having trouble changing the Issue type of the email request type. Below I am sharing a screenshot of the issue type support associated to the email request - how can I associate the em...
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Hello everyone, I am trying to set an automation when a release date value is selected for a release, it automatically send a message to a slack channel with the release date Below is how I...
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We use Jira Service Management Cloud for our Client Support team and we have a Support Portal for our clients to create tickets for us. The portal does not allow anonymous ticket submission. O...
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I'm tying to get a list of options for a customfield on my jira cloud account (im not a global admin on jira. just the project im trying to query) no sure what endpoint i should be calling. I...
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Hello Everyone, We have setup Atlassian assist (halp) in our sandbox and set it to a response channel. It works great currently. My question is, We only want the Bot to respond to "@" mentio...
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Hi we have been asked if the below is possible? We have our primary Jira cloud project called "SD project" which is used company wide. Its a company managed project and is a Jira Servi...
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Hi everyone, We’ve been using the Power BI Connector for Jira for the past couple of months, and it has generally worked well. However, I’m currently trying to create a report using only dat...
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Hello, I have created an automation that sends an email when a certain criteria is met. This portion of the automation is working what I am having an issue with is the customer field data and how it...
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Hi , I am looking for a way to change a date format to “dd/mm/yyyy. Is it possible?
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Hello, In Opsgenie we are able to access a "user view" for other user's Notification Settings, etc. It's accessed via these URLs: tenant.app.opsgenie.com/settings/user...
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Hi, I'm trying to install jira service management on linux rhel9. I have followed these links: - Installing Java | Administering Jira applications Data Center 10.3 | Atlassian Documentatio...
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Atlassian Community Events
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| 30 | |
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |