Jira Service Management

Hi  Team, I am trying to get status of the Jira Service Desk issue but not able to get it via Rest Assured in my code.But I was able to get the Jira Service desk issue status by using Jira Rest...

• jira-service-desk
• jira-service-desk-server
• server

Hi!   I work at a non-profit that does criminal justice reform in New York City.  We're looking for help setting up some workflows and notifications, and maybe someone who can look at our...

• jira-service-desk

  Hi All, Everytime I am trying to perform an export for all users and project related data, I am getting an error "We had trouble generating the user list". I am following the link - Sit...

• jira-service-desk

Can we change the labels of inbuilt fields? Like "Assignee"to Assigned to"", "Reporter" to "Reported By"

• cloud
• jira-service-desk
• jira-service-desk-cloud

I am configuring service desk for my company. When I land on the homepage of Customer Portal. 1. Find Help & Services -- It should be linked with Confluence Knowledge Base. I don't have Confluen...

• custom-field
• customer-portal
• home-page
• jira-service-desk

Hi there, We using Jira Service Desk with such business-process: We have Line one (L1) support who have to solve tickets no longer than an hour, if it necessary to spend more time for resolving, the...

• jira-service-desk
• jira-software
• jira-software-server
• server

Hi, I'm new to JIRA and wants to be guided by your expertise and knowledge. In JIRA SD, there is a process which is ITSM and it has a workflow behind this. So given that we have a JIRA SD applicati...

• custom-field
• jira-service-desk

Hello,   I have setup an email in my JIRA account but when i try to test it and send an email from outlook, it doesnot come through in issues. Instead it shows as a Failure.  I have atta...

• jira-service-desk

Hi, I'm trying to export data on 'product category' which is a custom field. When I run the query on screen I can see the data (the names of the product categories that I am expecting). When I exp...

• jira-service-desk
• server

Is this a person approving if they think we are worthy of a badge. the rules are flawed and can find out how to get them. there are hints but no rules and my employer thinks im inactive. thanks badge...

• community
• jira-service-desk
• people

Hello, I would like to join my dev team via email invitation but I simply cannot. I always get this error when logging in. I cannot log in via google or other email. Could please help me with this p...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, Was wondering how to set reporters access to view and edit their own tickets only in 1 project. I have created issue security schemes, but cannot assign it to my project in service desk. Any...

• jira-service-desk

I have Set up Jira Software and I also want to Use Jira Service Desk. However, I don't want the users of Jira Software to be customers of Jira Service Desk. I want them to be Agents of Jira Service D...

• cloud
• jira-service-desk
• jira-service-desk-cloud
• jira-software

One of the things we have noticed is that on the request page both internal and external service desks would show up for our external customers. Would it be possible to change this and HIDE our inter...

• jira-service-desk

Bonjour, je viens de découvrir jira et spécialement jira service desk (Débutant) , j'ai fait la configuration du STMP et postfix et maintenant j'arrive à envoyé un mail depuis jira à ma boite mail d...

• jira-service-desk

Hello! We've setup a series of reminder emails after an issue is Resolved, to kind of force the Reporter to either approve or decline the resolution, and get the issue Closed. Problem is, those are...

• jira
• jira-service-desk
• jira-service-desk-server
• server

Is there a 'how to' videos to help design a pretty wiki page using the macros.  I am trying to add columns and center and sections within one page.  Need guidance on creating different page...

• confluence
• jira
• jira-service-desk

Hello all, so I've just updated to Jira Service Desk 4.1 last night and am interested in migrating over to the new portal style. The release notes list a few steps to enable it by going to the Help C...

• jira-service-desk
• jira-service-desk-server

Hi everyone, I'm a new Discovery tool user. My settings use .wmi, ssh and snmp. wmi scan works well, but not snmp or ssh. Error message connection test : Cannot connect with credentials   ...

• jira-service-desk
• jira-service-desk-server
• server

I would love to see an Knowledge based articles library for customers created by industry related JSD project leads accessible to all related professions.

• cloud
• confluence
• confluence-cloud
• jira
• jira-cloud
• +2 more tags...

When trying to import from one project into another after SLA's were updated in one project the option to import is grayed out. Can you give me a work around?

• jira-service-desk

Hi Atlassian, I have some questions related to TDS deduction. How can I submit our TDS certificate, is there any options in the admin portal?  If I submit our certificates, when can we expect ...

• bitbucket
• confluence
• jira
• jira-service-desk

I have a check box that if checked it needs to validate that a separate  custom field needs to contain data or the ticket cannot be closed. however if the check box is not checked the the custom...

• jira-service-desk
• jira-service-desk-server
• server

Hi ,  I have been looking for some gadgets related to testing to add on my dashboard as i want a dashboard purely dedicated to testing . However , when i load more gadgets I don't get all the g...

• jira-service-desk

Hello, I have some users who can´t be an approver and I do not know why (They can still be found). See screenshot. (A lot of users can approve, but not all).

• jira-service-desk
• jira-service-desk-server
• server