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Jira Service Management
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Hi, I'm new to Jira, and facing a problem related with Jira Service Desk (Server). I created a Jira Service Desk project. 1. But when I go to the customer portal, messy code is sho...
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I would like to set an SLA for assigned due dates. If I assign a specific date, I would like the SLA to let me know how many days or hours that it went over due. How would I set that up?
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I see an altassian.net email for every project and it is listed under cloud email addresses section, When I try to send an email to that address from my email, it says that " This message could not b...
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I'm trying to add a custom field (text box) to the request type form and when I select Add Field option, I don't see the field as an option. The custom field is not hidden because it is available on...
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We're pretty new to Service Desk, although longtime Jira users. We've got our service desk project set up, and have added SLA's for most of our request types. We have one request type, though, that ...
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Hello; we have a customer channel board where the customers go in and add issues , they want to be able to order the items chronologically and show a priority column for the items. How an i add this...
333 views 1 0 Deleted user March 1, 2019 -
I am trying to configure the Jira Service Desk to sending an information email to the customer, if not part of the project and customer request wasn't processed.
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Hello, I will sometimes receive forwards from other admins who need further assistance, and they will cc the original user with the issue. When I go to respond to the customer, is the system au...
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We would like to add additional members (Share option) while creating Jira Service Desk Ticket using the customer Portal. At present we would be able to add the additional users (Share - O...
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I recently completed an upgrade of Jira Software from version 7.13.0 to version 8.0.1. The upgrade went smoothly, however, now I cannot install/upgrade my version of Service Desk. When looking at the...
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Hello! I have a team, which is involved in creating tasks. They can take task from different places, one of them is Zabbix. I have a field (time of issue), which contains of date and time and it is...
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Hi I'm trying to create first automation rules, and unfortunately fail already at the first attempt. None of the rules will be executed. As an example, I have created the following rule without fur...
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Hello, I'm setting up Jira Service Desk for our company. For the start only a limited group of people should be considered as agents. Other members of our organization should be considered customers...
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From the tickets created in Jira Service Desk is there a possibility to create cards for the dev team in VSTS? Thanks
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Hi all, We're using Jira Service Desk 4.0.1 (issue was already there with 3.7) Scenario: - Customer opens a ticket with default Workflow "Default Service Desk Workflow for Fulfilment" Support an...
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Hi, I am dealing with a intermittent problem. I have some issues in which the SLA, called TDG, did not stop. SLA should start in status "Em estimativa" and stop in status "Aprovado", but how you can ...
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We are using Confluence (6.14.0) both for internal documentation for developers and as source of articles within Service Desk (3.16.0). That works for articles found via search in Service Desk ("Wha...
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Hi All, The mailbox I'm using for my mail listener has been migrated to office 365 by our external vendor and is now no longer working. Just wondering that details other users are using for this to ...
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Hello I have set up a custom rule under Automation when a new issue is created , and the user is a customer and the issue matches a number of request types , then alert these agents The agent...
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how can I quickly and/or easily grab all my emails from multiple boards to send everyone an update?
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Hello, We currently have a handful of existing Jira Service Desk customer portals which are locked down to certain users. E.g., Portal 1 = User Group A Portal 2 = User Group A + User Group B We...
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Hi. I read a lot about this but still don't understand. I sync AD users (customers) to my Jira Service Desk instance. All customers are in an AD group 'jsd-customers'. In my project 'Helpdesk...
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I am trying to install Jira Service Desk after installing Jira Software on an Ubuntu server. This is the message I get: You can't use the upgrader to downgrade JIRA Service Desk. I am trying ...
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Hi! I did a fresh install of Jira Service Desk 4.0 from scratch, using an empty MySQL database. The server starts up and initial setup (instance settings, admin user, license) works fine. When tryi...
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