Sending an email if customer the isn't in the project

[Attila Szabo]

I am trying to configure the Jira Service Desk to sending an information email to the customer, if not part of the project and customer request wasn't processed.

[Angélica Luz]

Hello Attila,

Thank you for getting in touch with Atlassian Community!
Currently, it's not possible to set a notification for the customer when the email is rejected on Jira Service Desk. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDSERVER-2517
- https://jira.atlassian.com/browse/JRASERVER-59400
Please, click on vote and watch in order to hear about updates on the development cycle.

Regards,
Angélica