Jira Service Management

We are using Confluence (6.14.0) both for internal documentation for developers and as source of articles within Service Desk (3.16.0). That works for articles found via search in Service Desk ("Wha...

• jira-service-desk
• jira-service-desk-server
• proxy
• server

Hi All, The mailbox I'm using for my mail listener has been migrated to office 365 by our external vendor and is now no longer working. Just wondering that details other users are using for this to ...

• jira-service-desk

• cloud

Hello I have set up a custom rule under Automation  when a new issue is created , and the user is a customer and the issue matches a number of request types , then alert these agents The agent...

• jira-service-desk

how can I quickly and/or easily grab all my emails from multiple boards to send everyone an update?

• jira-service-desk

Hello, We currently have a handful of existing Jira Service Desk customer portals which are locked down to certain users. E.g., Portal 1 = User Group A Portal 2 = User Group A + User Group B We...

• customer
• customer-portal
• developer
• jira-service-desk
• widget

Hi. I read a lot about this but still don't understand. I sync AD users (customers) to my Jira Service Desk instance. All customers are in an AD group 'jsd-customers'. In my project 'Helpdesk...

• customer
• jira-server
• jira-service-desk

I am trying to install Jira Service Desk after installing Jira Software on an Ubuntu server. This is the message I get:  You can't use the upgrader to downgrade JIRA Service Desk. I am trying ...

• jira-service-desk
• jira-service-desk-server
• server

Hi! I did a fresh install of Jira Service Desk 4.0 from scratch, using an empty MySQL database. The server starts up and initial setup (instance settings, admin user, license) works fine. When tryi...

• jira-service-desk

Is there an easy way, without scripting, to have Jira SD send an email after receiving a new request with a specific title?

• email
• jira-service-desk
• jira-service-desk-server
• server

Currently we have an organisation setup on jira service desk (cloud) with sharing setup so people within the organisation can see issues logged by others within the organisation. This workflow also ...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I need to change the email notification in the Jira cloud. For example when ever the new ticket is lodged the customer receives the xyz-service desk via atlassian.net ---- I want to put the ema...

• cloud
• jira-service-desk

What i have: 1. Field, that i called Vendor. 2. Workflow, which have an option "send task to a vendor" with a mandatory field, which have to be filled with a vendor name. 3. Types of request, whic...

• jira-service-desk
• jira-service-desk-server
• server

Hi all, Need help for configure below option ,when creating a ticket in Jira service desk 

• jira-service-desk
• jira-service-desk-server
• server

I am getting a prefix "Newsletter / Marketing:" before <IssueKey> in the email subject. How to change it?

• cloud
• jira-service-desk
• jira-service-desk-cloud

I'm looking for a way to restrict which issues (sort of like a hardcoded) filter can be add to a linked issue field on cloud On Server this could for example be done using a scripted field (wit...

• cloud
• issue-link
• jira-service-desk
• jira-service-desk-cloud

Hi We have an issue I wonder if someone could help us with. We are preparing to launch a number of Service Desks (we are using Cloud) and are having issues triggering the Customer Notification that ...

• cloud
• jira-service-desk

...ntroductiontoNunjucks Option 2 - Install 'Create on Transition for Jira’ app - Concern - Seems good value but is it too good to be true? https://marketplace.atlassian.com/apps/697735/create-on-transition-for-j...

• cloud
• jira-service-desk
• jira-service-desk-cloud

How can I order the sequence or responses in a ticket? It shows haphazardly. I would prefer the latest response (in a back and forth interaction) be at the top.

• jira-service-desk

I am getting Error code 429 - Too many requests in response code when load testing APIs with 70 - 100 concurrent request. APIs I am using https://developer.atlassian.com/cloud/jira/service-desk...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi all! When creating a subtask, need to add the value +1, depending on the number of subtasks in the current project. Now the value is added based on all projects. I know that project = projectnam...

• jira-service-desk

I set up the alert: resolution = Unresolved AND "Incident Response Time" = remaining("3h54m") and it should alert agents I specified, but it's not triggering

• jira-service-desk

I have a request type which has a two-step approval process. In the associated workflow, when a request (issue) is created, it goes to the first approval required state. I plan to use the ...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I have a request type which has a two-step approval process. In the associated workflow, when a request (issue) is created, it goes to the first approval required state. I plan to use the "out of th...

• cloud
• jira-service-desk
• jira-service-desk-cloud

We have jirasoftware, confluence, bitbucket and jiraservicedesk connectet together (selfhosted).   my problem is that all users in the global group "jira-administrators" have access to "JIRA S...

• jira-service-desk
• jira-service-desk-server
• server