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Jira Service Management
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At the top of all knowledge base articles, costumers can click on Help Center and go to the Help center main page where they can open the service desks to raise tickets, or use the search bar to look...
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Can I add other variables for the canned responses by my own? If so, where can I add them? i.e. the assignee would be a useful variable for us. Best regards Alex &nbs...
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We are a large organisation working with a high number of clients / projects. We are planning to add the Service Desk module on top of teh existing JIRA (On Premessis) For our Service Reque...
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Dear Fellows, I have a question when JIRA Service Desk is down what happens to the inbound emails flowing in during the downtime? Will tickets still be created for these emails once JIRA is up again...
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Good morning, I can only assume that there are quite a few people in the same boat as me! We use Jira Service Desk for our clients to be able to raise tickets. These ticket are commonly ...
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Good morning! Please can you let me know ow to convert an email into a ticket? Many thanks in advance!
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Today I learned about great new improvements in the integration and interoperability between Jira Servise Desk, Statuspage and Opsgenie. I’m excited and looking forward to delivering these benefits t...
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I'm aware this was discussed and 'fixed' back in December last year but it's happened again today. Since this morning, as soon as I add a date to a card the 'Watch' button is immediately activated. ...
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For JSD, would love to know what the most common automation rules people create
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I am wondering if it is possible to supply Service Desk with a custom subdomain rather than having the support@{company-project}.atlassian.net
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Using Jira Service Desk, I used to be able to drag and reorder the Custom reports. That feature is not working. I currently cannot use IE with this site due to workstation restricti...
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We have a large DataCenter instance of Jira and we struggle with being able to cater to the needs of our users while maintaining an appropriate level of performance. We use the Scriptrunner and Auto...
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All, is it possible to send out random CSAT? Say, we want to send CSAT for up to X tickets per day, or, every 3rd ticket resolved should a CSAT be sent? I don't want to base it on users/request type...
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I am importing an Issue using a JSON file, but I want to set an Organization to the Issue. Where is the documentation page about this? Until now I only found some examples, but nothing about the Or...
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In our JSD customer portal, we want to make attachment field mandatory based on cascading select field option, which is (parent2,child3) in create transition We tried using add-ons like JSU and JWT,...
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My Service Desk instance is installed on a stand-alone server, the Jira version is 7.13.1, the Jira Service Desk version is 3.16.1. Is there a version of Jira to Jira Issue Copy compatible to ...
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Can the fields be designed to use if/then logic in the customer portal? So for example, a field has two answers, yes or no, I want to be able to have a second field appear if the answer is yes ...
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Hi all, Wondering if anyone has any ideas or solutions to do this. We are looking for a way to allow a user to submit a ticket with a file attached (excel) and then the ticket will automatically sa...
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HI, i am trialing Jira service desk and am having trouble with the import process. I need to import new fields into Jira and the issue key is what is making my import fail. The ...
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Anybody have any good service desk work flow templates for an IT TEAM?. Right now our work flows are very complicated and difficult to go through and I would love to ease them a little bit
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I've recently created some automation rules that need to run for every issue that ends up in a given project. They work fine when the issue is created directly within that project, but fail to run wh...
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can we set up on JIRA service desk a process or the customer has the choice of 2 types of requests: incident or request
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When replying to our service desk email address the comments get added to the ticket correctly and the pictures are uploaded as attachments but the thumbnails are not displayed anymore. Instead what...
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Hello, We are using the Cloud version of Jira Service Desk, and in a recent update the field help texts which are longer than two lines now appear truncated and the customer has an option to d...
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Not able to find inherited template for below notification - any suggestion. When requested created for JIRA Service Desk with email in some cc users, requester and cc users (participants) getting d...
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Atlassian Community Events
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| 18 | |
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| Subject | Author | Posted |
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| 3 hours ago | ||
| Wednesday | ||
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| September 4, 2025 1:00 PM PDT |