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Jira Service Management
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I would like to create a report of my Service Desk Team people that have that role as Service Desk Team and to see their activity.
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I have an issue picker field called 'Linked issue selection'. I'm trying to link the current issue to the issue selected in the picker field via a script. Here is the code: import com.at...
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A portfolio in our organization has been incorrectly set up as a service desk, and the projects of that portfolio have been created as issues in the service desk. And as you would guess, the tasks of...
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Can anyone help me on this ?
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After installing Jira on my server and creating sample service desk project everything works fine. But when I try to connect to Jira Dashboard from other local machine, cant get response. Browser try...
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Hello, Our People Support team noticed that when someone comments on a resolved ticket, that they don't get notified and it does not reopen the ticket. Is there a way of managing this so that ...
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hi, I checked the document but could not find about pre-populating description in service desk portal for a single issue type. We want to show users one template in the description field to fil...
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Hello community, I'm looking for a solution for deleting old issues, but I would like to avoid that this deleting would affect my statistics (amount of resolved issues). Any ideas?&nbs...
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Is it possible to use built in automation which triggers on a status change to: @mention someone on an issue add a watcher to an issue add a participant to an issue add a group as a watcher/part...
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I have been asked to make a jira service desk ticket type for users that install large quantities of network equipment. They are hoping to include a spreadsheet of the equipment in the ticket and all...
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Hello, We are having an issue that can't seem to find a fix or why its happening. We are trying to move an issue to change the issue type of a ticket, but the problem is that when selecting...
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ve added my user account to the Project permission scheme as service desk agent and Project adminitration. Still cant see the "Deactivate" option in the Service Desk Summary page, undet Develop...
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I want to write a groovy script to create a map of all request types with their keys for a given service desk. I've gotten it to work using the RequestTypeService class, but I can only get it to work...
1,714 views 0 2 Deleted user August 8, 2019 -
I want to write a groovy script to create a map of all request types with their keys for a given service desk. I've gotten it to work using the RequestTypeService class, but I can only get it to work...
587 views 0 1 Deleted user August 8, 2019 -
I was not able to add some of the customers. The error message is: This customer is inactive. You need to activate their account. I am confused because they should not need...
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I now only have a few buttons: While I used to have full workflow buttons - as seen below. I was arranging different screens yesterday, but I don't know how this one got changed.
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We have 15 closed status tickets with unassigned techs to it, how do I change to assign it someone when in closed status? Thanks
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Hi all I've recently started using service desk and have created some relevant request types, one being a "System Down". On the "confirmation" page of this request type (i.e. after the issue has bee...
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I have a form that allows various aspects of an employee to be changed, e.g. their department, manager, job title and so on. Since it is an "all in one" form where any combination of items can be cha...
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In Jira Service Desk we leverage an approval workflow that has 4 approvers but only 1 needs to actually approve the ticket. We are doing an audit and I need to be able to show in a report who o...
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Hi All , In server, I am able to see my java version but it still running the JVM version issue in redhat server. can you please help me with the resolution. Note : before starting jira ins...
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Is there any way to customize this screen in the new user sign up process? Here's a screenshot of the screen below: https://i.imgur.com/NBxCdag.png Here's how I got here: New, unlic...
380 views 1 0 Deleted user August 8, 2019 -
Does Insight store attachments in jira DB or home folder?
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Hi, community, We're trying to get data related to the request customer feedback. Using the JSD Java API RequestFeedbackDetailsService we can get the RequestFeedbackDetails. We need both the...
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Hello! Then i wrate on russian in Jira service desk customer task, text is correct. But in the e-mail message text not correct. Only -_--_--
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