Jira Service Management

We use JSD for internal requests and the vast majority of the users that leverage it do so as unlicensed users through the customer portal. Often these users receive links to the "back office" issue ...

• jira-service-desk
• jira-service-desk-server
• server

We have Jira configured to use LDAP (AD) as a primary source for user-accounts, "JIRA Internal Directory" as secondary. In our Service Desk projekt we have configured that everyone can share the iss...

• jira-service-desk
• jira-service-desk-server
• server

Hi! We are planning on moving from Self Hosted to the cloud option. Do you guys have any conversion tools that we could use or do we need to configure everything manually again? 

• jira-service-desk
• jira-service-desk-server
• server

When I tried to upload a favicon, it says "Failed to upload image from file favicon.png. The MIME type image/png is unsupported. PNG, JPG and GIF images are the only supported formats." However, the...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I have created a filter in Service Desk and want to export it to Excel. The "Custom Field" Organizations should also be displayed. In the Excel list, however, the value displayed is not the name from...

• jira-service-desk

Hey there, we do automatically close Issues after they have been 14 Days in "completed" Status. How to configure JSD that Customers can't answer on Closed Issues anymore - if they answer on closed ...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I have a new phone number and when I need to get a verification code from Evernote, one is sent to my old phone. How do I change the phone number attached to my account. I do have the Single use back...

• jira

How to convert custom select list to text field in Jira based on some condition

• jira-service-desk

Hi, I want to set a mandatory fieldby the request type service request, but when i press the update button nothing happens. I can't set the field manatory...what's wrong?   Thanks in advance....

• jira-service-desk

Bonjour   je travaille actuellement sur jira service desk , est il possible d'ajouter  un bouton fermé sur la page de saisie des  demandes voir ci-dessous. je voulais donner la ...

• jira-service-desk

How do i hide project for one organization from the others (all projects are shown in the client portal) and we want them to see only project relates to them   Also how do we setup auto ticket...

• jira-service-desk
• jira-service-desk-server
• server

Dear Support team,   We have the following issue with Jira Service Desk (server version): We have added “request Participants” in the list of fields for Jira Service Desk issue creation (scr...

• jira-service-desk
• jira-service-desk-server
• server

We are in process of evaluating JIRA ServiceDesk and looking out for both Server and Cloud options, please help in explaining key points we have:  Can we link Cloud version to an existing Conf...

• jira-service-desk

I am getting a problem with Jira Service Desk: I installed my Jira Service Desk(within MySQL DB locally) on CentOS Linux OS 7.5, Microsoft Azure Cloud. Iptables and default Azure firewall was used a...

• jira-service-desk

Hi there, I have a question about email threading, it seems every time an agent sends a new ticket reply from Jira Service Desk that creates a new email at the client's Outlook, is there a setting w...

• jira-service-desk

Hello,   I'm trying to integrate Jira Service Desk with Zapier but I'm having an authentication issue, in Zapier they have two options, one to connect with Jira (which includes multiple trigge...

• cloud
• jira-service-desk
• jira-service-desk-cloud
• zapier

Hi there, I am looking to either pop-up a 'Canned Responses' screen to pop-up or automatically send an email using the existing template when the ticket status is changed. Is that possible?  ...

• jira-cloud

Hey,   we're using Jira SD Cloud with one external IMAP Account to receive E-Mail-Requests an all the other Stuff, which is sent to our public Mail Adress. We have different e-mail-forwardings...

• jira-service-desk

How do I setup the Asset Custom Filter Configuration? Can I only use this Asset Field if I purchase a Asset Management Add-On?    I created my own  Asset Management project using Jir...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Does Jira service desk provide report and anlytics? also, does it provide salesforce (sales cloude) intergration?z

• jira-service-desk

Hi all, On the customer portal, I cannot see my request. I'm a service desk admin and agent. This happens also to other regular users. When I click on "my request" it's loading for ever and some use...

• jira-service-desk
• jira-service-desk-server
• server

is there a way to limit customer satisfaction emails that are sent out? If a customer is submitting a lot of requests I do not want them to get a survey each time. Is there a way to limit them or eve...

• jira-service-desk

I need an automation that will send an email one hour after the issue is resolved. Here is my automation so far, Timespent = 3 is for my tests. Time-traking is on and set by default to minutes, I al...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, Please can you give me some manuall step-by-step, how I can update my Jira Service Desk wich is on Linux server?  Unfortunately we fired our linux administrator and I am not so familiar...

• jira-server
• jira-service-desk

I have 8 projects and when linking an issue only 3 of them give the check box for copying attachments. Does anyone know where the setting is to turn this option on? I have configured most of these pr...

• cloud
• jira-service-desk
• jira-service-desk-cloud