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Jira Service Management
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I set up a new email domain on my JIRA Administration portal. It is a week since I created the domain and until now my domain name has not been verified. How do I set up a new email domain for my te...
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Dear All, I have JSM project in which i added a customer under some organization. Customer account was running good but sometimes without any mistake from user, we got a window in which user see a m...
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「ステータスの平均時間」とは、ダッシュボードを作成するときに追加できるガジェットのひとつです。 全ての課題を検索するとき、「その他＋」をクリックして出てくる選択肢の中に、 「ステータスの平均時間」に相当する項目はありますでしょうか？ 宜しくお願いします。
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Dear team , our URL https://nbc-payments.atlassian.net/ with admin rnimol@nbc.org.com is old email that our organization have deleted. How can I solve this problem to renew our pr...
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Good Day, I am accessing form smartvalues within a Jira automation. The following is returning the value within brackets: {{issue.forms.df605c93-8f76-4b3f-8140-c6205d105cc2.S2Agy1.label}} Returns [...
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How do I retrieve just the organisation name in Automation - rather than ServiceDeskOrganizationBean
Using Automation in JSM, I am sending an email notification, using the following to include the reporter's name and organisation: From: {{issue.reporter.displayName}} at {{issue.customfield_10002...
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Hi Everyone, We're interested in applying machine learning techniques to classify and route tickets automatically in Jira Service Management. Has anyone experimented with ML models for this purpose?...
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Issue with "Auto-submitted (auto-replied, auto-generated, auto-notified)" Filter in Email This Issue
Dear Atlassian Support, I am encountering an issue with the Email This Issue plugin in my Jira instance. Specifically, the Auto-submitted (auto-replied, auto-generated, auto-notified) filter does no...
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Dear Team, I want to edit dashorad assignee but its not happening please suggest.
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Hi, Whenever "Reply to Customer" comments are saved with "@" referencing call agents, the customer receives an email, with the email body containing the URL link along with status text. I gue...
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I am receiving this error: "An integration or sync with that name already exists" when I am attempting to copy over my company's Slack integrations to Jira Service Management. When I look in our inte...
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Are there REST API's to bulk load objects to Data Center Assets? I am looking at this API Ref and there's a create object api that appears to work for one object at a time. Are there other ways to lo...
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Hi All, Right now I've been working if the Jira Service Management has a loan management that can be manage like when the customer is want to loan a device. He need to choose a date and the time a...
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I am looking for a way to display the location of the person that logged an issue in Jira. I can see the location field when I view the my profile but I can't find out how to add this on the issue vi...
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Hi. I would like, for every Issue created, 10 Sub-Tasks must be created inside each Issue/Task How can I achieve that using Automation?
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...othing is returned. This is true used in an Action Log and Edit Issue node. 4. I also attempted to use {{#if(no(issue.customfield_13867.value.isEmpty))}}{{UserSelectedITSupportTier}}ITSD G...
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i created this article https://lunacheckout.atlassian.net/servicedesk/customer/kb/view/655365 and i want to show it to my clients without this log in message before the article, how do i set t...
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Hey out there. I am hoping to mimic one of my JSM Projects after the dropdowns in Atlassians "Contact Us" customer portal. The goal is to simplify the experience for the customer - one dropdown menu ...
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Dear community, I found this page, which explains how to add a Team to an issue. Two ways to update the Team field - Atlassian Community I am currently creating an automation, where I ...
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I am looking for a way to collect Customer Satisfaction and Net Promoter Score when a ticket is closed. Ideally, an email would be sent out with the survey/questions and the data would be collected o...
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Hello! I have a bit of a puzzle regarding the at-mention notification emails. We are using Jira Service Management Data Center. I have a project that has most of the customer notificatio...
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Hello Sales Team @ Atlassian Need Product details with offered features for our Business Requirement. Corporate Purchase | Product Overview | Opsgenie & Jira Service Manageme...
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Trying to get the comment added onto the Helpdesk board, but at first it only went to the Jira Board, or not at all. What am I doing wrong?
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Hi we currently reference apiUrl: api.eu.opsgenie.com to integrate application monitoring within JIRA. With the migration can you please confirm what the replacement url should be. I f...
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Hello- We are working on replacing a third party tool we use with JSM/Slack integration. For our currently workflow, when an incident is created by the 3rd party tool, it opens a slack channel, and ...
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Atlassian Community Events
| User | Count |
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| 30 | |
| 8 | |
| 7 | |
| 7 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
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| 3 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |