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Jira Service Management
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I have five request types and I put them in groups because I didn't like their order, but they really don't need to be grouped so I removed the groups. Now the request types don't show in the p...
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Only one user reported that emails are not converted as a ticket in JIRA
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I'm creating an Automation whereby an issue is escalated internally in our organization to resources who are NOT using JIRA. 1. I've created an Automation Rule "When Manually Triggered" 2. A prepop...
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Only one user have an issue to create a ticket in JIRA through email. Whenever someone send an email to servicedesk team it convert that as ticket in the JIRA system. But for a particular user we ha...
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I have a rule that works like this: When Issue is transitioned from Open to Resolved If Summary contains "XYZ" Create a Sub-Task under the same parent and set the Assignee to unassigned. However,...
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I want the messages in the service portal to be in Icelandic. Can I add a new language package or how do you recommend I do this? Maybe open a language package and review all texts and change them?&n...
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I have created an onboarding form on JIRA and exploring options for accessibility across our organization. My goal is for all users, including those without JIRA Account, to directly access and compl...
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We have Assets as part of our JSM implementation. For the life of me, I can't see how to associate an asset to an incident. I did find this link : Link an asset to an issue You...
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Hello, I have added the domains and the status is "active". But I can still not enter mail adresses (look at the screenshot). Do you know why?
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Hello, Is it possible to manually link an issue with a DONE status from Project 1 to Project 2? This linking should be applied manually and only for specific issues. Thank you!
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Hi, Within Jira JSM, is there a way to track when an issue is moved from one project to another? E.g. with automation or even custom field to this? Thanks, Rajan
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On Friday our external customer portal has started to ask customers to sign up before they submit a ticket. Checked the project settings and it still shows that it is an open project and anyon...
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I have serval components A, B, C now. And the Pods A, B, C exactly mapping with components. For now, I want to do the auto assign ticket to the people who in components and also in Pods A. ...
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I have serval components A, B, C now. And the Pods A, B, C exactly mapping with components. For now, I want to do the auto assign ticket to the people who in components and also in Pods A. I know h...
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I have serval components A, B, C now. And the Pods A, B, C exactly mapping with components. For now, I want to do the auto assign ticket to the people who in components and also in Pods A. I know h...
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I have two transitions in workflow: reassign and done. When I moved the ticket to reassign, I created a pop-up screen containing the due date. now Due date to be set after 2 days when...
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Hello, we are using Jira service management. When an issue is resolved/closed the commentsection in the issue is disabled. Hence the customer is still able to send ...
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Hi all, would love some help understanding permissions, what I think I understand right now is Org Admin - Configures Site Access - allows changes to a particular site, like domain name etc. And Te...
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I want use ITSM to check the status of my device and use the booking device, I'm looking for AssetsIT in marketplace, I can do without it with ITSM?
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I'm setting a different screen for the "Change ticket" operation, I've limited the permissions of who can change the ticket, but I don't know how to display this screen
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Hello, I recently started the learning path "Configure Atlassian tools for effective service management" In the last module, "Monitor SLAs and requests with JQL functions," I believe there is an er...
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Have a team-based project that does not set the Response timestamp and am not able to set the Resolution. Do I need to create the Response status and workflow? Have tried different templates and st...
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Hello, is it possible to autosave written texts in JIRA-forms? When we miss to click on the savebutton and navigate to another page or issue the written text in the form dis...
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Our support portal has suddenly stoped working, anyone know what may have happened?
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In the JIRA widget, the search widget is kind of clunky as you need to provide a list of terms to the user that exposes all of the request types. It seems like a pull down list of request types would...
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