Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Hello. I created in Jira Service Desk project IT Service Desk ,but customers are not seen the project at all. I invited them also to the IT Service Desk as a customers. They received emails and...
-
May we buy additional 2 Agent licenses for Jira Service Desk (currently we have 3 Agent licenses)? We don't need to buy another 5 lincenses, just 2 more.
-
Good Morning; I'm trying to configure Jira Service Desk to open an issue from an email and it's not working for me. When I run the test I get the following error.
-
Hi all, Is it possible to create an automation for the labels? I need to define a series of labels every time I insert a specific one. Example: I create a first ticket that has id, region, city, tea...
-
Can't find any functions to get day of week. So may be someone can advice how to handle different resolution time for different days of week. In my case, we have resolution time on weekends longer, t...
-
How it works is it paid version or trail.
-
Keyword being "force". I know it seems a little heavy-handed to force customers to do something, I just wanted to ensure a level of consistency within tickets and make sure every request h...
-
I am looking to automate the status and the trigger of a message to the creator of a Service Desk ticket when the corresponding ticket in Jira Software changes. For instance, a user notices a b...
-
We have some add-ons in cloud version for both Jira and Confluence. We see that add-on data is not migrated. Can someone help us with this. Thanks.
-
Hello, When receiving email on the Jira Service Desk, HTML-formatted content is deconfigured, even with the wiki-style renderer enabled in the description and comment field.
-
Hi, I have created new Service Desk Project and enabled e-mail request as possible issue type. I have all the fields needed, but can't see any time tracking features. I can only see SL...
-
Can we have 2 customer approval custom fields. And the condition should be if only approvals are Yes from both custom fields then it should be assigned to a user. Can we do this please sugg...
-
I have a AD user I want as customer/portal access that can log an JSD issues. they can't logon with an error of bad username and/or bad password. (The log entry shows that the login failed because o...
-
I am having below error message in log file. I switched H2 DB to POSTGRESQL and lost my request types and queues. How can i get them back? ERROR: relation "public.AO_6714C7_CALCVAL_GROUP" does n...
-
This morning I logged into Jira Service Desk and tried to access our project settings. I can find everything I want to, except we have this strange display behavior. I was curious if anyone else ran ...
-
Hi, please how can I change permissions for customers in service desk project? We set up a new flow on this project, but now our customers aren't able to change any states of the tasks. Or is there s...
-
...ustomfield_10622") if (CustomField.getValue() == "High (Emergency)") { Custom2Field.setRequired(true) Custom2Field.setHidden(false) } else { Custom2Field.setRequired(false) Custom2Field.setHidden(true...
-
Hello everyone, We are setting up our Ticketing system and we face the following issues. When our customer sends an email and puts someone in CC, this person is added automatically in the field Req...
-
Whenever we have to patch our Atlassian system, and reboot it, the crucible license reverts to our trial license. We then have to login and re-apply the updated license. Anyone have a suggesti...
-
I have no idea why, but some people in my JIRA Service Desk has been registered as customers before and then suddenly their profile stopped working. A new profile appeared with their identical email ...
-
Hello, I'm setting up a Service Desk involving multiple countries and SLAs vary from one to another (their calendars too) When i look at the SLA met vs breached report, the % shown is not w...
-
hi, i already make changes in our test jira and run few test on the test jira and everything seem fine, now i would like to move it to production jira. is there any ways for me to move it to producti...
-
Is there a way to change the fields that users see when they want to check the issues they have created? I want to add a date field. Currently they only see the default fields like, ty...
-
We are having below message while running any of Arsenale Dataplane Reports. "Received HTTP error 500 requesting report. Please ask an administrator to examine the JIRA system log for details." Is ...
-
Hi, Can we stop auto-response / auto-reply from JIra email id with the customers Thanks & Regards, Atul.
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 43 | |
| 15 | |
| 8 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| Sunday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |