Community resources
Community resources
Community resources
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Jira Service Management
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What configuration should I do to receive an email every time my client writes a comment on a ticket
What configuration should I do to receive an email every time my client writes a comment on a ticket?
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Hi I'm implementing Jira Service Desk, so the customer portal is being displayed for all the Jira and Confluence users. Is there some way to turn off, hide or lock the customer portal meanwhile the ...
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Hi all, I operate within a team where it is required that we have several separate instances of Jira. Our dev team use Jira Software for Kanban etc, and we use Jira Service Desk to communicate with...
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I received the email below, and I'm trying to figure out if I am affected, or if I need to update my software. I have (on premise version, not Cloud) Jira Service Desk 4.1.0 (3 agent version), ...
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Dear community our customers have the possibility to have a look at the own reported issues/requests. These issues are divided in closed and open issues. Unfortunately the pending tickets (that req...
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And if I want other customizations, such as changing the mail itself/having only 4 stars/changing the text under each star/having smilies instead of stars? Thanks, Dana
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Hi, We started using Jira Service Desk a few months ago. Now we are introducing SLA in our issues. We have no problem with the incidents since time starts from the reception of the communication.&nb...
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Dear Support we're using Jira Service Desk since beginn of the year. Our customer have the possibility to rate our service/tickets (customer satisfaction) and we can see their answers in the ...
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Hi, Is it possible to add HTML directly in the templates of the rules of the Customer Notifications? I don't mean the general template (in here you can). I want to edit the Request Resolved templat...
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Hi, I have created one template and prepopulation but after adding prepopulation the UI for the issue changed....Which is not the expected behavior.....In create screen template details are visible ...
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Is it possbile to autoclose linked issues after solving problem?
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Cuando se le envía una notificación al usuario le llega el nombre del técnico que ha realizado la acción en el remitente del mensaje, como se puede desactivar esto. Ejemplo DE: Antonio Orti...
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As per the Atlassian email there's a critical bug affecting Jira Service Desk: From version 4.4.0 before 4.4.3 (the fixed version for 4.4.x) So with 4.4.2 we have to update to 4.4.3. But there is...
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Hi! I’m currently setting up a new Jira Service Desk for external customers and I wonder why emailed requests only show the email address under „Author“ and not the sender’s name (like in every emai...
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Hi, I tried to build jira from source, but it failed and threw the following exception: INFO] jira-email-processor-test-utils-plugin ............. SKIPPED [INFO] jira-email-proc...
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Hi, I am trying to setup JSD and just discovered that if I use the raise a request feature to create a ticket, it is not automatically assigned to me. Is this the default behaviour? ...
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Dear Experts, We are setting up integration between JSD and Opsgenie. We can sync/publish other issues types like (incidents, problem, change) to Opsgenie but Service request is not synced to Opsgen...
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The following security advisory was received informing us of a bypass that can allow attackers the ability to view all issues through any project within a Jira instance: https://confluence.atlassian...
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It is great to have the functionality of having customers be able to view the list of issues that they have submitted, but what if the customer calls in and therefore needs an internal user to create...
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I think i can capture this with an example: When a client requests an issue , fills the form with information that its relevant to certain approvers and sends it. what determines who is going to ap...
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Hello, One of our customers pointed out that they are no longer seeing Account ID's on requests. When you open a request in the customer portal it is missing any custom fields that they had filled ...
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Is there a way to have a field's name display on agent view what it was renamed for use in the form? For example, say we rename Summary to Subject in the form. Subject is displayed when fillin...
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I am currently working on a cloud dev instance of Jira service desk. Is it possible to export and import into the prod instance with out publishing workflows to the market place? Current issue is ju...
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I have certain individuals set to administrator, the exact permissions as myself, however, they cannot Assign a job, be assigned or even transition an issue. I even added them as a single user ...
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Hi, I'm using Jira service desk cloud and when a customer file a ticket throuh the portal, an emaul notification goes to all the customers in the same organization. How can I desable that w...
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