The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Organization e-mail notifications

souleimen achour
November 6, 2019

Hi,

 

I'm using Jira service desk cloud and when a customer file a ticket throuh the portal, an emaul notification goes to all the customers in the same organization.

How can I desable that while keeping notification only goes to the request reporter?

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Susan Hauth _Jira Queen_
Community Champion
November 6, 2019

Hi,

Under Project Settings - Customer Notifications - Disable the "Organizations Added" notification.  That is what is spamming everyone in the Organization.

Hope that helps

Susan

souleimen achour
November 11, 2019

Thanks!

TAGS
AUG Leaders

Atlassian Community Events