Jira Service Management

The business has asked to display a progress bar to show all the stages of the workflow and highlighting which stage the request is in. 

• jira-service-desk
• jira-service-desk-server
• server

scrubbing question to remove data. 

• jira-service-desk
• jira-service-desk-server
• qlik
• server

I am looking for a specific gadget for my dashboard. I have certain fields I want to use from our tickets: "Assignee", "training start date" and "training end date" or "duration" (Gives number of day...

• jira-service-desk

I've added  jira.permission.comment.denied=true to the closed status on the workflow according to https://community.atlassian.com/t5/Jira-Software-questions/how-can-i-disable-comment-f...

• jira-service-desk
• jira-service-desk-server
• server

We like the Old View better as it has everything i review up at the top, the new view i have to go further in the ticket and find what i'm looking for.

• jira-service-desk

Once a service request is resolved, I would like to activate the survey option in Jira Desk Service.  As I am still in the process of choosing between the server and the cloud option, I want to...

• jira-service-desk
• jira-service-desk-server
• jira-software

Hi -  I have field name "numbers" field type is "radio button" with values " real", "integer", and "whole".  Whenever I choose any of the value option i need to get a text field for the c...

• jira-service-desk

Hello! I have JSD 4.3.0. How to export 1 h 12 min(from screen) ? My CSV export looks like :

• jira-service-desk
• server

This article https://support.atlassian.com/jira-service-desk-cloud/docs/allow-customers-to-choose-approvers/ mentions that to ensure that customer can search for approvers, the right setting is: Any...

• jira-service-desk
• jira-service-desk-server

Good Day,   what is the best way to gather requirement if business wants to add any new request in JSD. please suggest,  

• jira-service-desk
• jira-service-desk-server
• server

Hi I have power scripts. What I want to do is to auto-populate fields in a subtask with values from the parent task. How can I do this using power scripts? If it can be done using post functions, ca...

• jira-service-desk
• jira-service-desk-server
• server

Hi, I am trying to add a user to the group: jira-servicedesk-users and it keeps giving me an error as shown below  

• jira-service-desk

I have renamed an issue type but it is not updating in the issue type scheme. What do I need to do to update it correctly?

• jira-service-desk

I want the due date field and all date fields in my issue types to auto-populate with today's date. I received a response to install Power Scripts and write a code in post functions. However, after i...

• jira-service-desk
• jira-service-desk-server
• server

I'm hoping to hear from people who are using both Confluence Cloud (new editor only) and Jira Service Desk Cloud, with a knowledge base connected to one of their service desks in the Help Center.&nbs...

• jira-service-desk
• cloud
• confluence
• confluence-cloud
• jira-service-desk-cloud

Hi - how do I go about removing an issue type? There are a number of issues attached to it as well.

• cloud
• jira-service-desk
• jira-service-desk-cloud

I'm setting up Jira Service Desk for my organization, and we collect a variety of forms from our different clients. Some of these forms are quite long and have more than 10 fields. Does anyone know...

• jira-service-desk

Hi Guys, Please, let me know what I have to do to change my password for DOORS. It is around of 15 years old. Also, I cannot get access to TCTS JIRA, even I use the correct password. Many thanks,...

• cloud
• jira-service-desk

We are about to implement Jira Service Desk for our IT service portfolio (Wifi, Accounts, Enterprise apps, etc). But we want to be sure we are set up to easily add additional ticketing systems for no...

• aws
• cloud
• jira-service-desk
• jira-service-desk-cloud

I want to send an email to the approver (requestor manager) to inform that a specific ticket has been opened. I want to customize an email for this, but automation only lets you send email  to t...

• cloud
• jira-service-desk

I have a multicascade custom field "Requisites" where it has sub-fields as follows: Requisites applications List all applications  Databases List Database(s) being changed: New Name...

• jira-service-desk

Hi,  I am new to JIRA Service Desk and am trying to figure out how to best align it with our processes.  We have a tiered help desk -Tier 1 receives requests and tries to fulfill them, how...

• jira-service-desk
• jira

hi all, I would like to see SLA times in the issue screen in Service Desk. Right now only I as Jira Admin can see it. other users who are administrators on Service Desk project cant see it. why? be...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I need to edit this text on the customer reference screen but cannot see how to do it   Thanks! Your reference is SCVRSD-57. Check CCay@.....l.com for a confirmation and updates. Back to hel...

• jira-service-desk

We're looking to create Organizations in our JIRA Service Desk for use in reporting and in ticket automation. Is there any way to group Customers into Organizations and make it so they CAN'T view ti...

• jira-service-desk
• jira-service-desk-server
• server