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Jira Service Management
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...ustomfield_10622") if (CustomField.getValue() == "High (Emergency)") { Custom2Field.setRequired(true) Custom2Field.setHidden(false) } else { Custom2Field.setRequired(false) Custom2Field.setHidden(true...
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Hello everyone, We are setting up our Ticketing system and we face the following issues. When our customer sends an email and puts someone in CC, this person is added automatically in the field Req...
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Whenever we have to patch our Atlassian system, and reboot it, the crucible license reverts to our trial license. We then have to login and re-apply the updated license. Anyone have a suggesti...
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I have no idea why, but some people in my JIRA Service Desk has been registered as customers before and then suddenly their profile stopped working. A new profile appeared with their identical email ...
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Hello, I'm setting up a Service Desk involving multiple countries and SLAs vary from one to another (their calendars too) When i look at the SLA met vs breached report, the % shown is not w...
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hi, i already make changes in our test jira and run few test on the test jira and everything seem fine, now i would like to move it to production jira. is there any ways for me to move it to producti...
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Is there a way to change the fields that users see when they want to check the issues they have created? I want to add a date field. Currently they only see the default fields like, ty...
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We are having below message while running any of Arsenale Dataplane Reports. "Received HTTP error 500 requesting report. Please ask an administrator to examine the JIRA system log for details." Is ...
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Hi, Can we stop auto-response / auto-reply from JIra email id with the customers Thanks & Regards, Atul.
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i wanna add attachment field in this section. can do you teach me how to do that ? https://pasteboard.co/IiI4O8h.png thank you
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Hi, I want to allow service desk customers (specific ones) to view my service desk queries and/or reports. How do you do that? Thanks meytal
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JIRA service desk REST APIreturns DTOs'. Example: https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servicedeskapi-organization-post return OrganizationDTO. Do you hav...
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quiero realizar un filtro que en SQL seria asi: SELECT COUNT(clave), organizations FROM incidencias GROUP BY organizations
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How to use multi select customfield in jira service desk? It shows me as only single select
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Is there any way to let know the JSD admin to get a call from customer?
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hi all, during transition :open to inprogress it pop one screen in that after comment on that unble to add ng my text file or jpg.how to do this.normal comment box is showing
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This does not need to be out of box. The people who will be using this setup would like to have a single portal with multiple request types, and they would like the ability to create requests by emai...
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I have multiple JIra boards - one of which is for my business itself. I need to know how I can add a user to one of my projects and limit their access so that they cannot see my other boards. Each t...
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Hello, I recently created the service desk at my company. I'm trying to link issues from Service Desk to Jira using the "Create linked issue" module. When I click on it, and fill out the in...
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Hi everyone, I have an issue which has started a day or two ago, and I can't seem to find out why this is happening. I have not made any changes to this specific project that is faulty. IT was workin...
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On the Portal we we have the help desk tab. I want to only let basic customers to see the General ticket tab. We have a for managers tab that we want only management to see. Do I need to create...
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Has anyone integrated a Single Sign on between Jira Service Desk and their users for another system?
HI alll, We are trying to configure a single sign on process with users from our platform into jira service desk. Has anyone accomplished this? We are using KeyCloack identity manager a...
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I'm trying to crate a rule where the issue is cloned to another project. Both projects has the same mandatory 2 custom fields. By default, the Clone Issue does not clone custom fields with its valu...
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I have set up an SLA for Initial Response. The only filter on this is that the request is to have a priority of Normal. Most, close to all, request have this SLA stop when either we add a comme...
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When a ticket is generated in response to an email, I want to set due date fields with values like 2d, i.e. due date is after 2 days from today. How can I achieve that?
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| July 29, 2025 5:22 PM PDT | ||
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