Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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From what I've read in the Atlassian community posts, when a customer searches for their own requests, the search is only performed on the issue key and summary. Are there any plugins th...
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We need to create an automation rule that has the following rule: For specific (sub) issue types that are transitioned to DONE status we need to transition the parent issue to another status...
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Hello, My customer is experiencing a serious problem on his assigned field present on all the transition screens. Many users do not appear during searches. Best regards Mr Frédéric Dupont
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Hi, Im created a customers into respective organisation and also I tryed create them into principal customers grid, but they dont appear into organization customers list neither in principal custome...
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Good morning, on Service Desk Customer Portal, on the Search option, the client gets a list where is default to show the following fields: Type, Reference, Summary, Status, Service desk, Requester. ...
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Hi, We have users who reply to their support ticket and it creates a new ticket EG: FTservice001 is raised, FT member replies and then when the customer replies their reply creates a FTservice002 w...
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Hello, After we updated JIRA Service Desk 4.2.4, the G-mail handler fails to create automatic tickets. Some of them created after we reply to the email as ticket RE: mail subject or duplicated on ev...
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Getting Error on Customer tab - The JIRA server was contacted but has returned an error response. We
The JIRA server was contacted but has returned an error response. We are unsure of the result of this operation.
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I am trying to create a servicedesk request with a specified Organization to set on the request when it is created. I tried to use organizationId as a field in my request json but it is not recognize...
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I'm trying to find a way that ask the customer a explanation when a issue is created in critical or high priority. For example: If the customer choice a Critical or high priority, appear a ...
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Previously, when a customer received a notification of an update in a Service Desk request, they could reply to the notification, and their reply was added to the comments on the request, as though t...
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Esto es que el configurador no meta los datos en el combo, si no el usuario
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Hi all, I am trying to add a link to the ticket in our response from the ticket. For example when our engineer respond from jira, we want automatically to add a link to this ticket so the c...
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Atlassian recently released security vulneribility, due to which I have to upgrade my Jira service desk to mitigate the issue Can i upgrade Jira Service desk independent of Jira Software? Or...
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Hello, I am using the version 3.12.2 of Jira service desk. I received a mail from Atlassian which inform that a critical security vulnerability exists in Jira Service Desk Server and Data Center f...
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Go to existing test case and try to scrolldown.
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Hi Team, Currently i have connected to JIRA(Cloud) with Web Data Connector from tableau, I am unable to create incremental refresh , Edit option is completely greyed out @ tableau datasource ...
507 views 0 1 Deleted user September 19, 2019 -
Hi everybody, I would like to use the embed Jira Service Desk widget in my backoffice tool. To use my backoffice, my customers have to be connected. For strategic reason, my portal can't be opened. ...
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Hello, Is it possible to disable 'upload: drag and drop files, etc...' function for customers when they add a comment? Regards, Vasilis
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Hello, I need help to copy a user picker value via post function to the summary field. I tried several snippets from here, but cant get it working. I want something like "Onboarding" + "UserP...
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Hi, We have a support portal linked with Jira. What I want to do is that all our customers i.e. non licensed users should be able to access confluence pages without performing any login. I have alre...
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Hi, can we implement Request fulfillment in JSD?
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Many of our users are facing this problem. Request you to fix it our give us a work around. In spite we followed the troubleshooting tips given by Atlassian
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Hi, We use Servicedesk for our tickets and have the option to comment internally or externally. We do move some tickets from Servicedesk to Jira (Core?) and another Project. When doing this ...
394 views 2 0 Deleted user September 18, 2019 -
I want to create a copy value post function, but the field type of the original value is different to the field type of the target field. 1- what is the best way to do this? 2- should I alter...
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