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Jira Service Management
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jira service desk not working at every day in the same time. when i check the tomcat process its running. but the url not working. Please assist for this issue. during that perio...
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Hello, I`m new to Jira and want to display all comments from an issue in an approval e-mail. The workflow is for example: - Employee creates issue because he needs new hardware ...
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When Customfield value is selected exception can there be a note field that is required that pops up
Hello , I have multiple Customfields with values completed , N/A , Exception . My requirement is when they select exception can there be a note field that is required that pops up . Does it s...
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Hello Community, at the moment we are testing the plugin "My Requests Extension" in Jira Service Desk and we are not able to display the field "Label" on the portal. But nearly every other field ca...
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Hello, I am using on prem Jira service desk 4.0.1 which is working fine except for customers notifications. The application is only used in internal and we only have 2 agents so I a...
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Hi all, here am unable to do this one: need in application/json format https://minfyhelpdesk.atlassian.net/rest/api/3/search?jql=issuetype+in+(Incident,+%22Service+Request%22)+AND+status+in+(...
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My default custom field =organizations under this we have we some companies name: 1. abc =cf_id 102 ...
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Is it possible to create/edit an issue in Jira on behalf of a customer without adding them as a customer in JIRA.
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On a Transition screen, i get a value from an other issue and populated in a field using Behaviors( setFormValue). It is an optional field. When i try to clear the value, value is repopulatin...
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Hello Community, we are trying to restrict the possibility to configure/copy/create and delete boards in Jira Service Desk. With Script Fragments of the Scriptrunner plugin we are able to h...
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I’m not able to add the field “Request type” When creating tickets using the menu button + The field Request type is not available. It’s an important piece of information for us in order to...
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Team, I have given access to user and created ticket on behalf of him but user not able to view the ticket, for him its throwing an error called This Issue cant be viewed!
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Team, I have given access to user and created ticket on behalf of him but user not able to view the ticket, for him its throwing an error called This Issue cant be viewed!
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after exporting my issues in to excel in my excel sheet only the Organizations filed is showing interms of text as number. how to do this one.
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IF I have created two projects and I want to transfer one ticket to another project team for from service desk to infra team for there action is it possible that once the ticket is assign to d...
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Hello. I created in Jira Service Desk project IT Service Desk ,but customers are not seen the project at all. I invited them also to the IT Service Desk as a customers. They received emails and...
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May we buy additional 2 Agent licenses for Jira Service Desk (currently we have 3 Agent licenses)? We don't need to buy another 5 lincenses, just 2 more.
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Good Morning; I'm trying to configure Jira Service Desk to open an issue from an email and it's not working for me. When I run the test I get the following error.
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Hi all, Is it possible to create an automation for the labels? I need to define a series of labels every time I insert a specific one. Example: I create a first ticket that has id, region, city, tea...
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Can't find any functions to get day of week. So may be someone can advice how to handle different resolution time for different days of week. In my case, we have resolution time on weekends longer, t...
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How it works is it paid version or trail.
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Keyword being "force". I know it seems a little heavy-handed to force customers to do something, I just wanted to ensure a level of consistency within tickets and make sure every request h...
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I am looking to automate the status and the trigger of a message to the creator of a Service Desk ticket when the corresponding ticket in Jira Software changes. For instance, a user notices a b...
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We have some add-ons in cloud version for both Jira and Confluence. We see that add-on data is not migrated. Can someone help us with this. Thanks.
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Hello, When receiving email on the Jira Service Desk, HTML-formatted content is deconfigured, even with the wiki-style renderer enabled in the description and comment field.
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| 44m ago | ||
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| Sunday | ||
| July 29, 2025 5:22 PM PDT |