HTML in content of customer notifications

[Gualter Augusto]

Hi,

Is it possible to add HTML directly in the templates of the rules of the Customer Notifications?

I don't mean the general template (in here you can). I want to edit the Request Resolved template to have a CSAT html snippet but the preview editor always assumes it as plain html.

How can I add HTML so it renders correctly?

Thanks

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi,

I think it's limited to these markups:

https://jira.statpro.com/secure/WikiRendererHelpAction.jspa?section=texteffects

Susan

[Gualter Augusto]

Hi,

That was my thought also.

Thanks