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Jira Service Management
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Is there a API for Team Integration?
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Is there a way to setup an auto-response to let the requester know the ticket is either being handled, completed/closed out and the ability for requester to reply to auto response?
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Hello Everyone, Within the JSM workflow, are we able to link different request types into individual Kanban Boards? We have different types of requests such as Claims, Contract...
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hi, since 21 of October, noone of our notifications are being recived, no configurations have been touched before, i made sure all notifications are enabled, he following error apears at the registry...
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In JSM, when we convert a Request to a sub-task, the Request Type field in the sub-task is populated with that of the initial Request with red text and an erro...
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Dear team, I would like to know if JIRA service management has a plugin or add on feature which can be used to identify assets in our environment. We are planning to setup a CMDB in JI...
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In jira cloud behavior I have a requirement to read a file which is exist on one my onprem linux server. Can you help me with the code please.
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I have set a company email as an external email and the reply to email on a JSM. When I send an email to the external email I get: The following recipient(s) cannot be reached: &nbs...
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Hello, i need an automation (see Screenshot) for a customfield. This customfield should be filled when an issue is created with "Organization Details"
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While configuring SMTP in JIRA, I encountered a challenge on the login page settings. The instructions prompted me to enter values for “Continue with IDP” and the “Login Button Text,” but I wasn’t su...
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I'm using Jira Service Management for support departments in my company. ( Admin, Design, HR ) When I created projects for each department, I used templates provided by Jira. So, projects hav...
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Cuando se comparten tickets a otras áreas de la empresa, el informador y el agente si ven los usuarios que tienen el ticket o tarea compartida pero los usuarios a los que le comparten no les llega ni...
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Hello, I have a problem. A user can create a new account in JSM by themselves; they can do this on the portal using "Add new Customer." Could you please clarify how the "Add new Customer" feature wor...
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As the question implies 'Why do i have to have User Agent/Customer/User access admin roles to have all rights?' Why is it not enough for me to have just User access admin and Admin role under ...
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I want to get the custom fields in issue collector by using API
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The system tricked me into taking two trials, of which the premium one (it doesn't show before pressing the button) turns into $159, although the free one was enough for me, being at ...
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Can we integrate jira virtual agent with google drives without any addons
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Is it possible? Currently you can pull information like name or description from an issue to be included in the approval notification for that issue. Can you pull information from a form withi...
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Hello, I want you to help me give access to the IT person who takes care of the website to implement sales ticketing. In fact, I want to sell tickets to an event. In "ticketing" searches, it sends me...
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Hi, JSM Portal shows all the closed requests too even if the filter is selected just for "Open Request". I have corrected the workflow too but nothing works. I have attached workflow a...
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Estoy creando una automatización que envíe una notificación por Slack cuando el tiempo registrado excede a la estimación original. Me encuentro que la sentencias traen valores en distintos unidades ...
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HTTP Status 404 – Not Found Type Status Report Description The origin server did not find a current representation for the target resource or is not willing to disclose that one exists. Apach...
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Hello team, how are you? I'm experiencing an issue with a Jira board that stopped working. It's saying I don't have access to the Scrum board, even though I'm logging in with the user who cr...
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How do you sort the queues in the Priority Group list in the left pane? I know I can reorder the queues but that only affects the view when looking at all queues, not the queues within the Priority G...
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I am trying to get a triggerIssue.reporter 's organization information including custom attribute of the organization in a Service Manager Automation, using a combination of Trigger Issue Object, and...
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