Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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I've done a bunch of testing in an asset schema and the ids being assigned to asset is in the thousands now. I want to delete all the assets...can I reset the counter to zero?
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Has anyone been successful in restricting access to a single portal site for a specific project? I have an Internal Team and an External team and I need the External team to only have access to a spe...
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Is it possible to insert a variable that allows me to enter the Assignee into a Canned Response? Thanks!
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Hello. We have a client using JSM for their level 1 & 2 support center. They would like to escalate tickets to us for Level 3 support (problems that require a coding fix). Ideally they would use ...
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How to turn off the Email communications updates into JSM support tickets
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I know we can search by Sprint ID Date range Status (was in, was not, etc) I don't understand why I can't search for all issues that were in a sprint based on the start date (expressed as a dat...
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My ticket system project is restricted so that only users who register can view it, but the problem is that the user cannot generate the ticket until they add it to the customer direc...
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Hi, Solved: How to change the description of a portal group? How do I change the portal group description? Someone else posted the question but no answer was provided. Thanks.
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Hello Team, I have created a new project in JIRA and want to integrate it with Outlook so that any incoming email in Outlook automatically creates a new issue in JIRA. While reviewing online...
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Hello - I am looking for a solution to a problem identified back in 2021 here: Solved: How can I categorize issues by type? I would prefer something that does not require the ticket...
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We found that one of our projects is filling up the error mail queue. The project is trying to send emails to the project email address, the one that the outgoing emails are configured to go out fro...
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Is there a way in JSM to automatically apply a "tag" or default custom field value for a customer for issues/tickets that are created from particular channels? (Particularly if an individual sends a...
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Hello everyone, I'm new to JSM and have a question about creating levels of agents. Is it possible to set up different levels of agents in JSM? For example, consider the helpdesk tea...
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Hello, I successfully changed the favicon for Jira, but Jira Service Desk is still using our old favicon.
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Hi, Can anyone offer an sample of a post call that submits an application along with the form's filled fields, which can be called with curl or postman?
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I have a question about SLA automation. It is the case that the days of the week are counted. Although my SLA (sandbox) is set from Monday to Friday. Does anyone have any idea how I can solve this...
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Hello, To clarify - when I refer to customer account, I mean a Jira Service Management portal-only customer account. We are looking for a tool - a plugin or service that will allow us to b...
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Hi all, I have such case and I'm looking for a solution. I need to create an automation rule in JIRA that will - generate link to meeting (teams, zoome, google not important) - will send th...
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Hello Team, User has trying to setup jira service desk’s email channel. The following email )365 inboxes have already been created on zs’s O365 support@zaidyn-connect...
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hi, we have noticed that Jira Cloud app for iOS stopped working. When trying to sign in we get an error - Network Error - We could not verify compliance. Please check your connectivity and retry.&nbs...
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Hi Is there a way to change the view of my tickets? I would like to have a compact button where I could remove the 'canned responses pro' and 'similar requests' sections. Tks R
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Is there a way to pull certain assets out of SnipeIT and load them into Jira Asset management.
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Hello Community, I am working on a solution to take Cisco Meraki Webhook data to create Service Requests in Jira. I am a little stuck on figuring out where the rule is having issues as it states "Er...
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Jira is not loading my project page and is giving the following error message: "Hash 842L04. Trace eafcef067b474417b7b0d08f2f81411a" How can this be solved?
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We have an SLA called "Time to Resolution", it based on how long they have to close the ticket based on the created date in a custom calendar. However we have a status called "waiting on third party"...
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