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Jira Service Management
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Hi Loading a queue that contains the (time to resolution) column makes the loading of a queue very slow. I have a queue with 12 issues and it takes 12 sec to load with SLA column compared to 2 sec ...
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For a customer of ours, the Insight (Riada) and Extensions for Jira Service Desk add-ons are used. Now we want to show a custom field of type "Insight Object / s" on a request type, while limiting th...
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I'm trying to set up a Jira Service desk project in Jira Cloud and running into a problem with sub-tasks. In short, the Create Sub-Task button does not appear for issues in the JSD project. If I cre...
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I'm evaluating if Jira Software and Jira Service Desk could be a replacement CRM or Case Management for our current Siebel Oracle CRM system. Does it have Account Management, Contact Management etc l...
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My company has multiple Atlassian applications and add on licenses that have started billing at different times. The monthly payment and reconciliation with our Accounting dept is LONG with all the ...
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Hello, we have a link from the Jira application to a help document that sits on the same server. It renders as html / text instead of PDF (see attached screenshot). Other PDFs associated to issues do...
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Good community, I wanted to see if you could help me by solving the next problem. When JIRA SERVICE DESK created ina incidencia, it does not send me the informative mail to the recipient, and I woul...
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Hi there, So I'm trialing JSD and was messing about with Workflows. The organisation I work for was happy to allow allow any ticket to transition to any status. So I added the various statuses which...
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hello I tried to usin this rule, Can someome help us thank a lot
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Approval: Is number 2 an approval form that is received? If yes, can the approver view the form anytime after he has approved/declined? Can a dashboard drill down to approved or declined forms per ...
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Hello together, we switched our Database from h2 to postgress yesterday (like described in your article). Now we have the problem that some Users can´t see old opened or closed requests anymore. But...
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Very new to JIRA Service Desk here. Just launched today, in fact, and now I'm finding that I cannot see any of our requests/issues in the customer-facing Help Center. We have about 12 ope...
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Hello, I am just looking online about Jira service desk Server/Data center version and how scalable it is/ the limitations. I can't really seem to find anything that relates to those versions,...
534 views 2 0 Deleted user June 24, 2019 -
I use to be able to see all cards in a list....never have more than maybe 12. Now, it only shows one card but specifies the quantity of cards in the list. (ex. '10 cards') just can'...
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Hello, did somebody achieve this? In service desk when you comment, you got a canned responses icon. I would like have this icon on a simple multi line text field As yo...
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I can no longer get email notifications to be sent to the Approver/s. I am suspecting an issue with my notification scheme. Note: emails are being sent to the reporter on 'issue create' no problems. ...
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Hi, Recenty, Atlassian deployed a new system to connect the JSD customer to the Confluence knowledge base without license consuming on Confluence. With this enhancement, on the Jira Service D...
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Hello, I have several project teams configured per country. All the countries have the same "Request Types" definition. How can I copy those settings from one project to another instead of re-config...
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HI, We are using Jira Cloud I want to track and audit incoming mail request.i have sent mail to Jira cloud using default mail handler.but i don't know what's happened after email sent.Please any on...
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Hi there, I am busy setting up our Help Centre and linking our Knowledge Base articles. However, I am having an issue when I open an article from the Help Centre: the article opens up within a...
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Right now any other email notifications are working properly. Reporter gets emailed on ticket creation, comment, resolved statuses, etc. However, when I assign the issue, the reporter doesn't get tha...
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I have recently updated our Service Desk from 7.3.something to the newest 8.2 and now we can no longer use the "Time to Resolution" or "Time to 1st Response" fields as we used to. Our dashboard...
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Hi, In Jira Service Desk, How can i change the caption of the Cancel option available to the end customer? I would like only to rename it, not to change the functionality?
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When trying to add domain users to jira-servidesk-users group getting the below error Sorry, we had some technical problems during your last Log's referral number: 6b830b5d-e30f-46f4-a073-22b2...
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Hola comunidad!! Cuando llaman por teléfono a una mesa de ayuda (usando Jira Service Desk) cual es la manera recomendada o como se hace para ingresar la incidencia a nombre de ese usuario en particu...
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