Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Hi, a manager of one service desk project would like to see which notifications have been sent already to the customer. In case of escalation the management and some agents would like to ha...
498 views 2 0 Deleted user October 6, 2019 -
How can I exclude or hide the comments or generally other fields from the word-template? We are using the cloud-system of Jira-Service-Desk. Thanks in advance for a tipp
-
Good night, I have been trying for 3 days to add a user to my project, but they will not receive the invitation link email. I've already checked the spam box and also added the Jira domain to the tr...
-
https://community.atlassian.com/t5/Jira-Service-Desk-questions/Emails-are-appearing-to-be-reprocessed-and-creating-duplicate/qaq-p/1194543
-
I am unable to publish inactive workflow, the edit option is not showing
-
I see this API call POST /rest/servicedeskapi/request/{issueIdOrKey}/comment but it will do a comment from a logged in user. How can the customer add a comment? Is there a simi...
-
We are currently implementing Jira Service Desk Cloud for our customer facing Service Desk. We need more detailed information about the difference than what is provided in the following articl...
-
Hello everyone. A query to connoisseurs. Is it possible in the Customer Portal to configure an automation so that after registering a service request, it sends an e-mail to a head of area and that ...
-
Hello everyone. I need to make the following modifications to the Customer Portal: 1. Hide the search engine in the Help Center. 2. The Help Center starts showing only the links ...
-
I evaluated the Demo service project where I successfully connected my custom email instead of the default one. After deciding to go with this product, I deleted the Demo service project and cr...
-
Hello everyone!!, In my company we need that each user associated with a group of users ONLY see the incidents assigned to the group or the user, try to configure this in the security scheme b...
-
Hallo guys, our jira Service desk Instance is hosted local and its on latest Version. since 2 Months pur customers get 4-5 Mails for opening a request or when Ticket Status changing...
-
I am using the DEMO version of Jira service desk, and am ready to roll over into the full version. One apparent feature of the demo version is a regular stream of sample requests from 'Example...
-
I want to be able to restrict the service desk portal access for KB etc to only the customers I have in my list BUT allow anyone to email the support email address to get help so I can add them to th...
-
Hello everyone, I'm trying to use JSD Email Request to automate submission of issue from email. I found that JIRA system check email inbox in every 5 minutes to submit an issue and remov...
-
Hi, Is it possible to send just the satisfaction form individually whenever a ticket is resolved but not send email template (Default: Issue Resolved)? I just need to send the user the satisfaction...
-
how to make a request for these request types request a change, request a new account, project request with approval through rest api
-
I have a customer who is trying to log an issue on service desk and after completing all required fields, she has dragged and dropped a number of images. The screen has frozen for her and has an oran...
-
Hi, When exporting a result list to CSV after a search, the field Reporter seems to contain correct name only if the field includes a user with access to the sight. Not if the user only is a custom...
-
Hi, I did with guide: https://developer.atlassian.com/server/jira/platform/creating-a-jira-report/ I see these custom reports in reports list in local Jira. After "atlas-package" export...
-
Hi, In our service desk depending on the request type we have define a label value when an issue is created. I have checked all request types and I have seen we have some labels defined and t...
-
I have added a rule as attached in the Screenshot. When i adds an issues with summary "account", my request type was not updated. Please let me know if my rule was wrong.. Thanks in Advance
-
I am unable to add some specific customers to the service desk. The user has an active JIRA account and belongs to the same domain. When I add it gets added and by refreshing it goes away. The user g...
-
Hi, i want to add a condition to my workflow and check whether the workflow was in a status previous immediatly or not. There is a function in scriptrunner where i can check t...
-
I create agent in Jira service desk hide add customer button from agent
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 24 | |
| 9 | |
| 8 | |
| 7 | |
| 5 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |