Search by custom field - Jira Service Desk

[Javier_Garay]

Hi

Is there some feature or addon that let customers search or filter a ticket from the opened ticket list using a custom field value? For example using a invoice number that was entered in the request form.

Im using JSD Cloud.

Thanks
Javier

[Boyan Angelov (Nemetschek Bulgaria) · Accepted solution]

Hello, 

This is possible only with addons, you can try the one we created - Advanced Portal Reports. It allows you to show many custom fields to the portal customers, also to sort and rearrange columns, export to CSV, etc.

Best regards, 

Boyan

[Javier_Garay]

Thanks Boyan.

I'm trying it. Is there some way to show other fields than the SLAs on the ticket view? For example, one of the fields that I would like to show in the ticket view is the ticket assignee.

Thanks.
Javier