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Data Protection on customer satisfaction
Hi there,
we want to turn on customer satisfaction survey on Jira Service Desk.
Due to Data Protection issues we do not want everybody to be able to see rating and last agent in the Satisfaction report.
We see 2 options:
1. amend the report to not display the agent name - doesn't seem to be possible.
2. set the ticket to unassign on resolution - but this means, the assignee is missing when the issue is reopened. No option for us.
Does anybody have an idea how to solve this / similar issues?
Thanks for helping, Anne
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