Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Hi there, I am trying to find the best way to bulk input and update tags of issues in Jira. I am worried right now because my team has a project with 300+ user stories and we don't wan...
-
Hello, I created a custom field (Select RM, RD or Director for Approval) and the user selects the person from a single user picker when submitting a ticket/request. But when I try to a...
-
From within my Service Desk project, I've found where I can edit the email templates the customer notifications use (Project Settings -> Customer Notifications -> Edit Templates), but cannot fi...
-
When an agent raise a ticket and set a customer as reporter, the customer can´t see the ticket from the customer portal. I was looking forward to re-define the current Permission scheme. I know you c...
-
I could not find a way to create different Help Center Landing Pages (e.g. for internal & external support projekt, or different languages). Is it not possible to customize this page e.g. ...
403 views 1 0 Deleted user June 26, 2019 -
The hovertext on the "Share with Customer" button for Service Desk says to use Ctrl+E, but that does nothing on MacOS (Firefox). Similarly, Ctrl+S also does not share internally, but Ctrl+En...
-
I would like to change some of the Danish translations, but I can't find out how to do that. For instance we don't like "Creator" to be translated to "Skaber" (when customer views requests in porta...
-
We created a custom field holding a reference to one of our products' serial numbers. We want to make this field required in the Customer Portal when submitting a support request. When marking the f...
1,282 views 5 2 Deleted user June 26, 2019 -
One of our JIRA users does not receive notifications and we have discovered that listing product access also fails. The user logs on using one email address so notifications should be sent to this ad...
-
We have noticed that some SLAs have not started on random issues. Is there a way to re-run/recalculate them? We are using Jira SD 3.16.1
-
Hi Team, I Need to upgrade service desk. Am very new to this , JIRA and confluence are in one VM and Service desk is in another VM. Last week we have upgraded JIRA and Confluence . J...
-
I'm using JIRA to manage a Scrum Development Project and I've observe that JIRA can send invitations by email to anyone even if that user has not been created using the correspondent functionality (u...
-
I can't figure out how to change "Request Type" in a Jira Service Desk ticket. Move function only allow changing "Issue Type". The solution mentioned in https://community.atlassian.com/t5/Jira-q...
-
Tracking of tickets from the JSD portal,derived to another Project to which users do not have access
We use Jira Service Desk, and we need the client that generates the ticket to see its tracking from the portal. The ticket will move from one project to another, but the creator user only has access ...
-
I am new to Jira Service Desk and have a question. For processes that don't follow the default process for the standard service request. Should we create a new workflow for the requ...
-
I am new to Jira Service desk and we are looking at transitioning to Jira Service desk. We have some approvals for Service request that will need to go to the requestors supervisor/manager.&nbs...
-
Why can we no longer see the details of a ticket once it’s been closed/resolved?
-
What does "isInScope" function returns.....Does it gives the result for custom fields is in used or not........or the custom fields associated to the projects????need to know the exact use and ...
-
I want to know the creation dates of the custom fields in my jira........Can I get them....Please do help with this......
-
...t the moment im looking for a solution to see if a comment was privat or public. (In the exported file) Any Ideas ?
-
JIRA service desk project where we can set up queues, actions, each queue with our required fields.
-
Why users are still active, it's already expired JSD license?
-
JIRA service desk landing page with capture form This then feeds in to a JIRA service desk project where we can set up queues, actions, each queue with our required fields. We would manage and develo...
-
Good day, dear Support. I configured Jira SAML SSO by Microsoft for my test environment. I have the next questions: Is it possible that AD users log in only through MS Azure AD , while internal us...
-
Hi there. I have to implement an approval workflow within Jira Service Desk. Nothing's easier than that - I thought. But then I realized: The decision in this particular process is determined b...
Atlassian Community Events
| User | Count |
|---|---|
| 37 | |
| 16 | |
| 9 | |
| 9 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| Friday | ||
| Thursday | ||
| Thursday | ||
| Tuesday |