Component related to specific queue

[d.ts]

Hello guys!
I wonder if there is any way to make components that can be related to the specific queue.

E.g. I have three queues: Support, Customer Service, Management. I've also created three components: Support, Customer Service, Management. What I want to achieve:

1) Ticket created and goes to Triage queue

2) From Triage queue, I put the "Management" component and press Ready for Work

3) Ticket moves to Management queue

Please do not hesitate to ask if something is not clear.

You help will be highly appreciated.

Thank you!

[Jack Brickey · Accepted solution]

sure. basically you build your queues based upon Components

Support - Components = Support

Customer Service - Components = "Customer Service"

etc...

When agents triage an issue they will need to set the Component