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Jira Service Management
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Hi, I am setting up a Service Desk instance, with 4 projects. 1 of these projects need to be accessible to anyone, the other 3 only to provisioned accounts. For the 250+ staff members who will need...
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Hi, This is related with : https://community.atlassian.com/t5/Jira-Service-Desk-questions/How-to-customize-the-customer-portal-and-help-center/qaq-p/829569 as it was mentioned on the top lin...
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Hello, The default language of our Jira instance is German, the default language of the Service Desk project is English (UK). We conduct our support completely in English and therefore outgoing mess...
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Hi there, we want to turn on customer satisfaction survey on Jira Service Desk. Due to Data Protection issues we do not want everybody to be able to see rating and last agent in the Satisfact...
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Hi, I have integrated Teams and JSD using the following app https://marketplace.atlassian.com/apps/1217836/microsoft-teams-for-jira?hosting=cloud&tab=overview But the problem is, When I try to...
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Sometimes we close tickets by accident, and we'd like to have the ability to re-open issues and have an issue transition from Closed to In Progress if needed. How can we do so?
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I cant delete an hidden request. Iam trying to configure new EMAIL REQUEST but a I nedd to delete or configure the older one. but I cant delete. https://prnt.sc/q3em1t I need to configure new AL...
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Can we enable Script-Runner Issue-Picker Field for JIRA Service Desk Customer Portal?
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Hi Is there some feature or addon that let customers search or filter a ticket from the opened ticket list using a custom field value? For example using a invoice number that was entered in the requ...
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Missing service desk Custom fields in my Custom fields list.. Fields like Approvals, Customer Request Type , Organizations, Request Participants... How to retain those fields.. FYI, I have install...
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Hi guys, is there a way to get Customer Request Type Category Name? On of my customers needs it and my knowledge ending with issue.get("customfield_13918")?.name where the 13918 is Custom...
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Our team should always record the time needed to complete a task. To ensure that I would like to enable the change of the status from "In progress" to "done" only if hours are logged. Is there a way ...
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How can ı bind related issue's date field?
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Como faço ao fechar uma requisição de servicedesk, abrir automaticamente um documento no confluence para registra essa execução ?
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Hello, We want to set an SLA on acceptable number of tickets and when this is breached we would like an alert to be sent (probably via Slack) to warn that the SLA has been breached.&nb...
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why do not appear in the new versión the option print and export? how can i export or print without has to return to old version? can i have the old version all time without continuum changing? My...
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My Service Desk is not sending any customer satisfaction questions. How do i fix this?
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Hi Team, I'm developing a plugin for Jira service desk server application. I'm writing a user interface code in sample1.vm file. At the same time, I need to parse some contents from some other vm f...
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On a Service Desk issue, the only information related to the Software Project issue is via the Issue Links. So if I need to find information on what developer is assigned etc, then I need to click in...
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I need to know how to create cascading dropdown lists in JIRA Service Desk, The custom fields option is in JIRA not JIRA SD.
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We have a customer portal that has a search function, we have a list of tickets, for example, SDZSERV-123, if I want to search the ticket as 123 we are unable to get the ticket as a search resu...
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Page Configuration and Page Content Already configured， but Documentation:No configurations found for this issue，cannot create article
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I am trying to implement Jira service desk and have created test customer accounts. When i delete the user it does delete, but then it appears again in the user management screen. Is it not possible...
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I am making a JSD request form. I have a drop down field (or radio buttons) containing 2 options. If the user selects the first option, I would like 2 fields/questions to show underneath. Alternativ...
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Can you configure different share permissions for customers in different organisations within one and the same Jira Service Desk Project? We have many customers from different organisations and we w...
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