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Jira Service Management
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Hi Team, Please advise if customer could transit their ticket status in the customer portal? I would like customer to close the ticket if needed but it seems customer cant make it from th...
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How do you send a video to a service desk client? I used to be able to just upload it, and they would get the link in the email, but now when I add the video, it just puts a screenshot. Even...
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Hi, We are a new user of Jira Service desk and would like to know 1. How do I stop my Service Desk Agents to delete any internal comments in the project. 2. How do we make Project lead 3. H...
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When commenting in Service Desk, a bold character creates a line break and bolds the word selected. For example: In this sentence written on one line, every thir...
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Hello Atlassian Community! My name is Trevor Thompson and I am a product manager for the Product Integrations team at Atlassian who are focused on chat integrations. Do you use JSD and Slack or M...
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We have a single Cloud Jira Service Desk Project, with a number of external 'Portal Customer' users configured to access their own tickets etc. For some reason, these same 'Portal Customer' users ca...
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We're currently implementing Jira Service Desk for an HR department. I'm looking for a way in which we can allow only certain Agents to view certain request types without having a separate project. I...
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Hi all, I'm trying to build an Initializer script in Behaviours that when the create issue (so should work with an issue create screen) window is opened (from the customer portal) reads the current ...
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I have installed 8.0.3 into our dev environment and we are now seeing several issues. Unable to view workflow. Unable to view workflow is diagram format Prompts to upgrade service desk to 4....
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Hello everybody. At several occasions in my workflows I use ScriptRunner (groovy) scripts to clone issues and link them automatically. That works fine, but now one of those scripts lost a certain pr...
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We added the plugin "Link Fields" to show different fields in the list of issues in an Epic. We can add display of different fields in the list of Issue links but not to the list of Ticke...
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Hi Team, I have checked the below KB article and followed the steps mention but didn't worked for me. https://confluence.atlassian.com/jirakb/how-to-set-keep-me-logged-in-checkbox-to-disabled-by-de...
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I have installed JSD version 4.2 on issue i'm not able to see request participants and Organizations . These two are default system fields but when i'm going to check in fields they are represen...
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Hello, We are a medium company that has customers in three countries. We have translate our messages and emails into different languages and we know that customers can choose their own language in t...
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We are a large design team split across different teams. Each team use different boards and we recently started using a general design team board in order to have an overview on the high level p...
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Hi Team, When user update the ticket, we would like customer to receive the notification in the portal. I tried to update the ticket but from the customer view i do not receive any notifi...
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Hi Team, We are installing JIRA service desk but we do not want to install on Apache tomcat. May I know what are the other application server supported by the JIRA? We don't want to install any ope...
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I am working to create a new Request Type for our Facilities group. They have 14 potential issues that a user can report on. I would like to create a checkbox Field that contains the 14 i...
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Hey there! Considering making our Jira service desk instance available to to anyone without signing up or signing in.. Just wondering if anyone has experienced any security issues having it open lik...
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Hi, I'm looking to create a new 'Request Type' in Jira Service Desk (Cloud) for our Facilities Request group. I would like to create a form that expands the necessary fields, depending the type...
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Previously in Service Desk we would be able to hover over an end-client's name in the 'Reporter' field and see the email address. Now, the email no longer appears and we have to search for the end-cl...
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Dear all, I am interested in Jira Service Desk processes events and exchange between companies regarding this topic. How can we improve our processes, how can we avoid that the user is opening a tic...
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Hello, I need to append users to issue shared list (JSD portal - pic. 1) via ScriptRunner. Do anyone know any class/method that with I can achieve it? (pic. 1)
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Good morning. Satisfaction survey is enabled, however it is not forwarding to my clients. What could be the mistake? What can I do?
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An article is authored in a knowledge base within Confluence. A TOC macro is used to create a table of contents. The article is linked to a Service Desk Customer Portal. However, when the article i...
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