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Jira Service Management
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Hi guys, I would like to create a Knowledge Base in Confluence. Not for internal use - but for our customers to access to learn about how to implement and use our technical products. ...
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What is it for? How does that work?
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How can I create automation or rules to do something with a ticket based on email domain Iideally I wish to have the ability to update a file with source ourganisation based on the email address.&nb...
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Jira ServiceDesk has a Java API, which is mostly interfaces and very different from the Jira Java API: https://docs.atlassian.com/jira-servicedesk/4.3.0/ Are there any examples of how to us...
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I have a working Jira work flow that sends tickets to users who have tasks, the email is the standard email template, is there away I can add the tasks that they need to do? For example a new hire r...
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I have two select list custom fields SL1 and SL2. They have the following values: SL1 - SO11, SO12, SO13 SL2 - SO21, SO22, SO23, SO24 I want to achieve the following scenario, when a user wants to...
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We've been using the help desk for over a year now and I'd like to look at the tickets submitted to help determine what areas of our product are most problematic or higher risk areas. Any sugge...
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I created a custom "Parent Link" field in my Jira Service Desk Project and linked it to my service request type. When I use the "+" in Jira to create an issue, the field has the behavior I want...
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Hello, our IT department is split into 3 teams which are working on very different tasks. At the moment I already created a few request types. But is there a way to assign (or tag, ...
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Hi, I'd like to find an app which allows me to anonymize the reporter of an issue if a previous CF has a value (e.g. CF "Anonymous request" with checkbox). Do you any solution ? Kind regards, Rob...
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Dear all, we currently have setup Jira Service Desk and Jira in our office and we are also able to link issues between those two. To plan my Team, I need a Kanban/Scrum Board which combines all Ser...
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Hi When a new change or service request with approvals is created in our Jira projects, no notification alert is sent out the the user who is the aprover. Other notications like, "issue created" wor...
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Hi Community. In my Company we´re using Jira Service Desk as a Ticket system. We set up some various Queues and Issues. My problem now is: Our Department Managers want to have a...
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Hi, According to the documentation, the approving button should appear in the Service Desk Portal as in the following picture. However, this does not appear in my self-hosted portal. In The...
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I have an active directory group as the default group and the only group for application access in Jira Service Desk that contains 3 users. But there is a site admin that has is included in the...
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We give our corporate customers different 'support service time' according to their contract type/tier (Silver, Gold, Platinum), for example 400 hours to a Platinum customer Is it possible to ...
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We have customers receiving old ticket emails upon creation of a new ticket in Jira Service Desk via Chat. Notification settings appear to be ok...thoughts?
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The names of the people for Assignee's and Reporters are concatenated and are causing an issue. I thought that the space in between the names might be causing an issue. I tried that. ...
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I would like to create a report of my Service Desk Team people that have that role as Service Desk Team and to see their activity.
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I have an issue picker field called 'Linked issue selection'. I'm trying to link the current issue to the issue selected in the picker field via a script. Here is the code: import com.at...
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A portfolio in our organization has been incorrectly set up as a service desk, and the projects of that portfolio have been created as issues in the service desk. And as you would guess, the tasks of...
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Can anyone help me on this ?
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After installing Jira on my server and creating sample service desk project everything works fine. But when I try to connect to Jira Dashboard from other local machine, cant get response. Browser try...
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Hello, Our People Support team noticed that when someone comments on a resolved ticket, that they don't get notified and it does not reopen the ticket. Is there a way of managing this so that ...
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hi, I checked the document but could not find about pre-populating description in service desk portal for a single issue type. We want to show users one template in the description field to fil...
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