Add a field from JIRA to JIRA Service desk

[Jital Jain]

I would like to add a field(Example: Fix version) from JIRA to JIRA service desk ticket so that customers can view in which release the fix is available.

[Ravi Sagar _Sparxsys_]

Hi @Jital Jain 

I believe your JSD tickets are linked to Jira issues like bugs or Improvements. When the issue is selected for fix adding a comment to the linked JSD ticket with the fixVersion seems like a good option. You can look at some automation apps to do it easily. May be create a transition like "Selected for Fix" and ask the user to fill in the Fix verison on the transition screen.

Ravi

[Jital Jain]

Thank you for your reply.When JIRA software bug is closed, developers add the field Fix version as a mandatory field in JIRA. I would like to add the fix version to the JSD ticket so that customers know the fixed version.

[Susan Hauth _Jira Queen_]

Hi Jital,

The only way to do something like that is via a comment to the issue.  It's possible you could use "Automation for jira" to add in a comment about the fixVersion when the fixVersion is updated.

Susan

[Jital Jain]

Thank you!

How can I add the fix version in the comments? I only have the option of adding text in the comments.