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Attachments: Failed to load retry (on demand / hosted environment)

Alexander Fieder
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December 18, 2019

The mentioned tickets are closed, but the problem still occurs on our instance:

Screenshot 2019-12-18 at 12.17.44.png

 

The attachments are available and shown in the attachments section, but not in the description section of a ticket.

Settings in "System -> Attachments Settings" are fine:

Screenshot 2019-12-18 at 12.19.48.png

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Peter Singh
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February 5, 2020

Hi ,

 

I was able to resolve/workaround this by

switching to "old view".

I was able to upload the screenshot, then when I switch back the the "new" view

I am now able to upload images/attachments.

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