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Jira Service Management
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Hello everyone!!, In my company we need that each user associated with a group of users ONLY see the incidents assigned to the group or the user, try to configure this in the security scheme b...
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Hallo guys, our jira Service desk Instance is hosted local and its on latest Version. since 2 Months pur customers get 4-5 Mails for opening a request or when Ticket Status changing...
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I am using the DEMO version of Jira service desk, and am ready to roll over into the full version. One apparent feature of the demo version is a regular stream of sample requests from 'Example...
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I want to be able to restrict the service desk portal access for KB etc to only the customers I have in my list BUT allow anyone to email the support email address to get help so I can add them to th...
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Hello everyone, I'm trying to use JSD Email Request to automate submission of issue from email. I found that JIRA system check email inbox in every 5 minutes to submit an issue and remov...
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Hi, Is it possible to send just the satisfaction form individually whenever a ticket is resolved but not send email template (Default: Issue Resolved)? I just need to send the user the satisfaction...
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how to make a request for these request types request a change, request a new account, project request with approval through rest api
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I have a customer who is trying to log an issue on service desk and after completing all required fields, she has dragged and dropped a number of images. The screen has frozen for her and has an oran...
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Hi, When exporting a result list to CSV after a search, the field Reporter seems to contain correct name only if the field includes a user with access to the sight. Not if the user only is a custom...
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Hi, I did with guide: https://developer.atlassian.com/server/jira/platform/creating-a-jira-report/ I see these custom reports in reports list in local Jira. After "atlas-package" export...
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Hi, In our service desk depending on the request type we have define a label value when an issue is created. I have checked all request types and I have seen we have some labels defined and t...
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I have added a rule as attached in the Screenshot. When i adds an issues with summary "account", my request type was not updated. Please let me know if my rule was wrong.. Thanks in Advance
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I am unable to add some specific customers to the service desk. The user has an active JIRA account and belongs to the same domain. When I add it gets added and by refreshing it goes away. The user g...
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Hi, i want to add a condition to my workflow and check whether the workflow was in a status previous immediatly or not. There is a function in scriptrunner where i can check t...
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I create agent in Jira service desk hide add customer button from agent
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How to set default portal page after user(customer) log in? Now it the default page is one of the project service desk page, however would like to set it to the main page (with all the portals).
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How can I set up a queue using a custom field like this: "Targeted Fix Version" changed AFTER startO
I need Service Desk agents to have visibility when a Targeted Fix Version field gets changed. I have an automation set up that updates the field if it changes in the linked dev ticket. Is there a way...
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Hi there, Since we've had JIRA Service Desk we have had problems when processing emails where JSD is creating duplicate issues/tickets. We see these two problems: New email received at 13:30 and ...
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Hello everyone, We are getting ready to launch a new time and attendance system and wanted to know if we could add a custom email to our current service desk? We currently utilize the default ...
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We have three request types (feature, bug, support): Which logically matches our request type configuration: However on the requests search page does not show all three types (missing...
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We are configuring the notifications. When you go to our Service Desk page there are several options you can select to make a request. So, for example you can create a request for differe...
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I've started setting up some custom reports for Service Desk, and I've got the report overall set up how I want it, but the timeframe is stuck at the past 7 days. Is this just a limit of JSD? I saw ...
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Currently both services are contracted - Jira Software - Jira Desk How to configure a user who only has access to Jira desk without viewing Jijra Software. Since all Jira SW projects are currently...
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Hello, i configured jira service desk like this : Outcoming notification : servicedesk@mydomain.com Customer request by email I have 3 projects for 3 clients. I created 3 email address to b...
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Hello, I'm having trouble customizing our customer portal. How/where can I change the text in the green rectangle? Where can I change the text in the red rectangle? I know I have set text somewher...
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| July 11, 2025 4:42 AM PDT |