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Jira Service Management
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I already have a functioning application link between Jira (Cloud) and Confluence (Server), but when I try to link a knowledge base for Jira Service Desk, I can only see System (i.e. Cloud) Confluenc...
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Moving from Jira Cloud to Jira Server 8.4.2 and Service Desk 4.2.2 on local host machine. I have created a staging Jira server with service desk, software and core applications to support my current...
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Hello Jira Community, We are testing a solution based on Jira Core + Service Desk. The problem is that we do not receive push notifications about the tasks created by our users in the Jira Server ap...
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Hi, Is there any way I can move my resolved tickets to close after 5 days. Do I need to use any plugins/addons for the same. Is this a free inbuilt service or paid add-ons/ extra set of featu...
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I have my company website on Wordpress and we want Jira service desk to integrate so that the Service request can be directly raised or incident can be reported.
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When loading Jira we have extreamly slow loading times of 20 sec and more. We narrowed down the problem to the huge batch.js file that need to be cached when loading for the first time. In may case t...
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Hi, I have few customers and I need to share the Knowledge Base articles with them. I created group for each customer and restricted the articles (I followed: https://confluence.atlassian.com/j...
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We have JIRA Software Server and Confluence Server self-hosted (25 users), with maintenance until October 2020. The Extended Cloud Trial allows us to setup a trial instance for up to 25 users f...
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Just starting out with Jira Service Desk. Problem: 1. Don't want to change configuration so that any email address that has not been created by Service Desk creates a new user account {spaming reas...
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I have a Confluence space setup as the knowledge base (KB) for my jira service desk project. When the customers begins entering info into the summary field it automatically searches the KB. This wor...
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I have a Confluence space setup as the knowledge base (KB) for my jira service desk project. When the customers begins entering info into the summary field it automatically searches the KB. This wor...
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Quisiera colocar por defecto de aprobador en un punto del flujo al solicitante del ticket. Como hago par tomar ese valor de campo de usuario
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Currently we work with a lot of PII data and cannot have this information sent via email. If a public comment is added with an attachment, is there a way to remove the attachment and not send v...
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We often tag users in comments with whom the ticket is not shared with initially. How can I automatically add tagged users to the shared list? For example, we might have QA file a support tick...
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Our customers used to have the ability to send an email and a jira service desk request would be created. We have this on 4 projects and none of them are working anymore. Did JIRA change something? H...
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What site can I go to help setup my Jira Service Desk?
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I am trying to update the emails that are sent by service desk - auto responder, the overall template of all emails that go out, etc. Below is an example of the current auto responder email....
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Is a JIRA Service Desk Team project a role a default project role? Is the JIRA Servicedesk project role different to the JIRA Servicedesk Customer project role?
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When I or a colleague make a ticket for a issue in the helpdesk we sometimes want to change the reporter to that of a client. In that case we noticed that the client is not receiving any notification...
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I'm currently thinking of getting Service desk for my organisation, through cloud, and have a couple of questions: Do we need to license users for both service desk and for core? Or is the s...
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Hi, I'm trying to connect our current support email (Gmail) to Jira Service Desk in the email requests tab. For some reason, when I click on the google icon under -connect a custom account-, nothing ...
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Hello, we have a strange situation where several users from our customers getting an error while they want to browse in Service Desk or trying raise a ticket. They get this screen below in Jira / S...
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Hi Team I am using Service Desk 3.14.1 and running with issues. 1. How can i access / view all issues created by team members on Customer portal 2. Only few members having the "jira-Agent"...
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How to create sub groups in group in JIRA service desk project
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Hi, I’m trying to determine if there is any way to create a custom ulr or a button based on other properties of a request in the ui for agents? I need a url or button to a external system where t...
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