Can I log in as a customer to the service desk to see the portal as they see it?

[Aaron Humphreys]

I have a couple of clients reporting that the portal is difficult to manage as there are a lot of old tickets showing. 
I cannot see this from the client's view and are uncertain exactly what they mean. 

As a Jira admin, am I able to view the portal from a customer's perspective to see exactly what they see and find a way to manage this?

[Jack Brickey · Accepted solution]

You can certainly simply bookmark the portal url and access. If you want the full experience create a gmail test customer.

[Aaron Humphreys]

So I need to use a new email address and assign myself to that customer so I can view what they see? There is no way to view that as an admin.

[Jack Brickey]

You can certainly access the portal but what you see may be different than any one individual customer. For example as an admin you will see all projects while a customer will only see the project they have access too.

have you attempted to access the portal?

[Aaron Humphreys]

If I access the portal while I am logged into Jira, I am presented with our branded portal. However, I cannot see any requests from anyone. Obviously I can see these within Jira, I was just hoping to see what the clients saw.

[Jack Brickey]

that is what I would expect. I wish an admin could log in as a customer but that isn't possible today - JSDCLOUD-5486 

you can vote/watch that issue. you will note there are very few votes so I would not expect to see anytime soon given the long list of outstanding requests. then again, one never knows. :-)

[Aaron Humphreys]

I thought that might be the case, but thought I would ask in case I was missing something. Thank you for your help.