Spam filters

[Rien_van_Alphen]

Mail messages send out by Jira end up in the spam filter of my customer. Is there something that can be done to avoid this problem?

[Verrept, Kris]

we have follow problem, email sendby jira@....  make a alias used by from, results these mails are marked as spam.  We received these mails from customers of jira servicedesk.

Like a bug in de mailtool?  

[Angélica Luz]

Hello Rien,

Welcome to Atlassian Community!

If notifications are marked as spam it will depend on their configuration most of the time, there's not much we can do on our side to prevent this.

I found some cases related to SPF records, but they were using a custom email address as the outgoing email, can you please let us know if the notifications are going with the default Jira email or a custom one?

Is it happening to all customers or only customers from a specific domain?

As a test, they can check with their network administrator to whitelist our domains and IPs:

• Atlassian cloud IP ranges and domains

Please, give it a try and let us know how it goes.

Regards,
Angélica