Reply via email not working correctly

[Anthony De Stefani]

Hi,

We have a Jira Service Desk currently being setup for testing before rolling out fully however I seem to be having an issue with people being able to reply to an issue via email.

If a customer submits a request via the service desk portal all of the email notifications are working and when a comment is added to the issue it also emails out correctly.

Also if a user is assigned to the Administrator User Group and replies to an email from the service desk it adds the email into the issue correctly however when a user is not assigned to a Administrator permission the email is not getting added to the comments.

Regards

Anthony

[Anthony De Stefani]

I found a solution on here before but its not the best in my opinion but its working

You can add a group permission (anyone on the web) within the project permissions to add comments and add attachments.