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Community resources
Community resources
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Jira Service Management
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I'm trying to justify moving from our current service desk solution to Jira, but I'm having trouble understanding how the customers in SD work. It's important for us to have a hierarch...
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Please explain in detail.
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Can I configure my team's alias with Jira Service Desk cloud? how can I do it? If anyone sends mail to the alias of the team e.g."trad@tradewater.us" (multiple members are included) then a ticket sh...
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What is Atlassian's vision for the usage of Teams within the user profile objects? Can these teams be references in issue filters? Can they be used within project automation rules? It doesn't appear...
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We are currently using Jira Service Desk as our IT service desk. However, another department would like to use JSD to automate their agreements/contracts, which are currently paper forms. In t...
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Hi Community, In a cloud Service Desk new generation project the reporter field show all users available in jira, independent of the project. i want to restric this user list to display only agents...
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I have a servicedesk project with the typical issue types: Incident, Service Request, Problem and Change. Overall there is no issue as to who can change something with Incident & Service Reques...
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In channels -> email, I want to change the email id that can submit a ticket to a group of people. email that consists of group of people. How is that possible?
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We have been using Jira for several months now for projects and are about to launch ServiceDesk for our ticketing platform. We ran into an issue with the fact that some of our tickets are outsourced ...
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My Issue types are as follows: Document, Problem, Email My Request Types are the same 3 as above. What is the difference between issue types and request types? What does a customer fill out in the c...
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What are the default permissions for allowing customers not user to interact with the portal?
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Hi, We are moving our Jira ServiceDesk from Cloud to Jira ServiceDesk 3.12 on-premise. We are not able to link to our cloud confluence knowledge base, the link is not available to s...
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Hi, My team and I want to generate quarterly reports. Can we use "startOfQuarter" instead of using 2019/01/01 - 2019/03/31? Thanks
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How do I remove a Customer from Service Desk? I no longer see any way to either de-activate or delete a Customer. We were previously able to delete.
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We are using O365 as our email integration and have Jira Service Desk configured to raise tickets based upon incoming emails to a specific mailbox. We are using our own custom domain and we use...
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all plain and html tickets created in jira cloud service from email do not contain any line feeds and end up one huge mess when sent from outlook. other system emails received to jira come though ve...
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I would like to setup some dashboard/wallboard that displays the real time status of Jira Service Desk cases. Every product I have seen has some delay like 15 mins, but I would like to show the statu...
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Hi, I am new to JIRA Service Desk and have been doing a lot of research into the Atlassian documentation and community responses. I have about 40 Request Types - 10 are internal only, 20...
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I have two projects, one in JIRA SD and the other in JIRA sw. Given two issues, one in each project, linked by a Cloned by link, I'd like to synchronize their comments, meaning when a comment is...
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My company has one service desk that is used for all kinds of requests from custom reports to ordering computers to fixing bugs. The requests all come from email into one issue type, IT HELP.&n...
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Hello. How can I get ticket changed to status IN WORK from DONE when client's new comment received (automatically)? Example situation: ticket has been done, but user answers that the ticket not don...
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Hello. Why the system does not insert the name and surname of the user? Users have this data when they send a request by email.
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Hello. I am new to Jira and testing the system. When the client responded, I found an extra empty block (I am attaching a screenshot) and excessive quoting. What could it be? And how I can resolve it...
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I am using the Service Desk API https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/ where I first create a customer https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/#serviced...
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LM approval is showing "Approved automatically" can someone please assist why its not waiting and getting approved automatically
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