Hello!
Sorry if this has been asked before, googleing this only returns replybuttons/approve-button (the built-in feature) and things like "press here to reply"-buttons and so forth so its hard to find.
Im looking for inserting buttons into a comment much like the approve-buttons that is available in Jira Servicedesk, but custom buttons. the reason for this is we need to get a controlled response from the customer/reporter in a certain issuetype.
I want to automate something like asking the customer/reporter "was the coffee hot?" and have clickable "yes" & "no"-buttons below. I then want to handle "yes" or "no" differently trough my automations in my Jira Servicedesk project.
Do anyone know if there is a native feature for this and if not, is there some plugin on the marketplace?
Jira Enterprise Email Handler (JEMH) has Directive Sets that might be what you are looking for.
https://thepluginpeople.atlassian.net/wiki/spaces/JEMH/pages/114982925/Use+Directive+Sets
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