Adding Customers from GSuite, and use Gsuite Auth?

[Bill Levien]

I have my GSuite synching with service Desk (Cloud), but when they hit my portal to submit a ticket they have to create a JIRA account.

Is there any way to let them log in with the GSuite Account instead of having to create a new JIRA one?

[Angélica Luz]

Hello Bill,

Thank you for reaching out to Atlassian Community!

The customer portal, currently, doesn't work with SSO. Customer accounts are stored locally and it's not possible to sync their accounts with GSuite.

There is a feature request suggesting the implementation of this ability:

• SSO integration with JIRA Service Desk

Please, click on vote and watch to receive updates about the feature.

As a workaround, for them to also be synced with GSuite, it would be necessary to migrate their accounts to Atlassian account. For that, first, it's necessary to remove the product access, so customers won't count as a license or access private information.

Go to Administration > Product access and uncheck all the products. After migrating the customers, you can enable it again.

Then, on Administration, go to Jira Service Desk and click on "Migrate to Atlassian account" for each customer. 

After that, customers will also be listed under Users.

Regards,
Angélica