Set up users to tag tickets for serching

[david.higuera]

We have a department (infosec) that wants the ability to tag service desk tickets that they can search for. For example tagging tickets that are open for latops that are not patched with latest updates. Infosec team can tag ticket with "OS updates" "OS X updates" "Windows 7 updates, etc

[Veera · Accepted solution]

@david.higuera

The easiest option I can think of is to make use of labels field in the ticket.

Alternatively, you can create a custom field (may be a select list with the options) and add it to the relevant screens so that the team can choose of the options.