Problem for send requests

[Soporte IT]

We have a problem with to add people in the system with email. (only for send requests). “The problem is something went wrong” as you can see in the picture

[Soporte IT]

Hello Ángelica,

Ah, ok! I undestand now. For this moment how customer is good to our but it would be a good idea have a internals users too. This menú that you said, I can´t find....When I select this Icon, there´re other menú, but no Adminitration. For other side, there´re  other menu for add people that I had confused with its (attached in right photo). Where is users¿

Thanks for your explications.

Bye

[Soporte IT]

Sorry the attachment...

[Angélica Luz]

Thank you for the screenshot.

If you can’t see that option, it means that you are not a site administrator.

Only site admins can add and manage internal users. So the error you were receiving before means that you don’t have permission to invite users.

[Soporte IT]

Hello Angelica,

I think that I was wrong site to add to users. It´s here (screnshoot attachement) and now if I can without any mistake.

Thanks for all

[Angélica Luz]

Hello!

This screen is to add customers to a service desk project and not internal users.

When someone is added as a customer, they will have access to the customer portal to create tickets and not internal access to work on tickets.

If you need to add customers, that's the right place, but if you want to add internal users you must go to > Administration > Users > Invite users.

[Soporte IT]

Hello Angélica,

Before I could send invitations to users but now, Now, I can´t, the error is the main screenshot upload in the post. "Something Went Wrong"

Thanks for you reply

[Angélica Luz]

This error usually means that there are no more licenses available. By default, when adding a user, they receive a license, so if there are no seats available, they won't be added and the error will appear.

To confirm that, please open the developer tools on your browser and send us the error that appears when you try to add users.

Or also, go to > Administration > Product access and uncheck all the products, so when creating a user, they won't be added to any default group.

On this page, you can also see how many seats for each product is available.

[Angélica Luz]

Hello there,

Welcome to Atlassian Community!

Checking the screenshot and the information of your site, I see that you are a user and not an admin.

To confirm, I would like to know if you have access to > Administration. If you do, you can add users by clicking on Users > Invite users.

If you still see the error, please open the developer tools on your browser and send us the error that appears when you try to add users.

Regards,
Angélica