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Community resources
Community resources
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Jira Service Management
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Hello, I am creating a service desk portal on Jira cloud. One of the requirements is that we want the portal to be hidden from the public, and that only customers we add can view it. We also want to...
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Hello, We are currently evaluating JSD (server v 4.7.1) and are running into difficulties getting one of our key requirement fulfilled. That is to get the organization field automatically populated ...
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Hi! I'm new using Jira Service Desk, I've created a custom field with the wrong field type, I've created lot of issues and I need to migrate the data from the custom field with the incorrect field ty...
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Hi, i would like to add the "issue description" to assignee notifications email, as currently is it only included in the issue create email notifications. I cant seem to find where this can be done f...
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I´m on a server instance. Everytime that an issue has been approvaI, must to be notify to an user without aplication access, and olso has to be able to see it from the portal. I wanted to configure...
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Hello Guys, We are using JSD Cloud and we have Automation for Jira plugin. I have a project where I have several request types. My managers want to see the count of requests on the dashboard ...
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I cannot use JSD (our organization has said no) but we currently use Jira. Any suggestions for making Jira accommodate some Service Desk type features? For example, should I create a sepa...
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Hi Have an issue with an SD user account and enabling 2FA. When trying to enable error message says: Managed account You can't enable two-step verification. We recommend that you use your ide...
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We've had a few queries from 'customers' regarding not being able to see the conversation thread within the email notifications. Especially difficult for a new participant in the thread to follow wha...
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Hi there, I used an automated rule to transition an issue to "Closed" on Jira Service Desk. After this was done, I keep seeing an error when re-opening the issue: You don't have permissions to tra...
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Dear everyone, I need to have a customer master data in my JIRA service desk (with multiple projectes) that needs to be used also in JIRA (with multiple projectes). I saw other posts about "bulk im...
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Hello, I have a project with SLAs based on two different calendars to account for different time zones and responsibility split. A->B is based on US calendar B->C is based on India calendar ...
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I would like to be able to receive emails to the service desk (atlassian email address) or any other without needing to setup all the emails as accounts in service desk. can this be acheived while s...
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Hi is it possible to change Requests. and this View requests in the help center ? We are making customization. We want to see status in search bar open request, clo...
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Hi, my company works in the following way: - JIRA service desk agent receives an issue from the customer (that must be invoiced depending on the time spent) - the agent opens some linked issues to ...
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So my question is, my company kind of not wanting to open up the POP and IMAP, we have our server on Google Cloud, so I was wondering if Jira can create issue by just using Google API, and can it int...
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Our board used to hide completed tasks IMMEDIATELY after transitioning them to the done column. Today our board just disappeared (nothing in the logs even mentioned that change) so we've made another...
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I'm wanting our team to update the request type of all incoming email requests to a more descriptive type as fast as possible as they're received. However, it seems that every task I attempt to chang...
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How do I remove the default footer in the emails? It advises that this is shared with Alpha, Brett Kennedy, Rey Jakku and Finn 2187.... we need this removed as it looks dodgy. ...
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Our Service Desk is integrated with Slack and has some automation around closing tickets after they've been in "Resolved" status or "Waiting for Customer" status for x number of days. When this occu...
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I set up a project automation to update the project description when certain conditions are met. Choosing "Project" as entity type, "description" as property key with a static value: "You name it" d...
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Team, I need to add validator as "SD Automation Agent" in transition of workflow, As of now i want to add only specific rule of automation agents as validator Any answer is welcome. Thank...
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Hi there, When editing the workflow for requests in the next-gen service desk - there is no option (that I can see) to make a transition visible on the customer portal (as per this ticket). La...
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How can I create incident reports for my customers when the problem is fixed? How can I keep my customer with status updates informed from raising the ticket until we fixed the problem? Regar...
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Hi there We use JIRA Service Desk to track the case ourself as well as clients can submit the case. With this COVID19, we would like allow guest/anonymous to lodge the case their own but we need to...
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Atlassian Community Events
| User | Count |
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| 24 | |
| 9 | |
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| 3 |
| Subject | Author | Posted |
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| 15m ago | ||
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |