Community resources
Community resources
Community resources
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Jira Service Management
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Hi there! Is there a setting in Jira that shows you when a customer reads your email response from Jira? In Team Desk, a little eye icon would appear when the customer opened your email respons...
342 views 2 0 Deleted user April 27, 2020 -
I have set up the service desk to search KB yes and added labels that are on the pages related to the subject and nothing shows up or get suggested on the request form. Is there another settin...
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Hello, We have a few partners who's tickets are filtered out because they are marked as bulk or auto-reply mails. Where can we find the option to modify or delete these handlers / f...
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Is it possible to configure the service desk so that the customer could only open new Issues for certain (beforehand created) Epics? Certain customers should not be able to open an issue about a...
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Hi All, I want to know how to enable fuctionality to create JIRA ticket from structure email. If we receive email with below content, same data will be updated in JIRA system in correspondi...
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Hi all, I'm accessing Jira Service Desk in my company via REST API for the sake of company-wide reporting. I.e. one of my tasks would be to get data on all tickets in the service desk. ...
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Embed a widget onto a web page Is ist possible to embed a widget in jira service desk - server version - like in the cloud version? https://support.atlassian.com/jira-service-desk-cloud/docs/embe...
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plaese delete me
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Hi, I want to setup my customer portal that after customer click's on specific request that Service Desk redirects him to another website. Is this possible in any way?
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Hello, We are using Service Desk and automation (by add comment "approve") to our approval workflow. But i have some problem when the issue have more than 1 approver. Example, we have 1 issue with ...
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I want to embed a service desk widget into my website. I have multiple Knowledge Bases which I would like my customers to be able to view through the widget. Is this possible? Or can my customers onl...
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hi i try to set send alert for a new ticket, i am adding all my staff and they get the alerts just fine but i don't get the alert.
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As of yesterday, tables in Service Desk Cloud issues worked for me, but they don't today. When I add a table to a description or comment and then click the Cell Options download, the menu is em...
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When we move tickets from one Service Desk project to another the end users have to select a request type, which is a pain. The values don't just copy over from project to project. Is there a wa...
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Good morning! I suspect that there is no easy answer to this but thought it would not hurt to ask. Maybe someone has a creative solution or recommendation. I am looking for a method that allows me t...
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When using the date picker, I would like the user to edit the minutes also. Instead of having to chose between the pre-defined intervals of 30 min (eg 03:00 - 03:30), I would like the user to be abl...
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Confluence - Is there a way to print out a report that shows the hierarchy of your Confluence pages ?
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How to hide no description on the customer portal, as we haven't provided any description to request types, and on the portal under recent tab the request types appear with No Description. Is there a...
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Hello, I am configuring my Jira ServiceDesk, and I want to invite clients in a dedicated ServiceDesk project to use their own Jira Service Customer Portal. Clients must not create a password...
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How the projects under popular section are listed.
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I have customized my customer portal login page and added Announcement subject and Announcement message to my login page. It looks like a basic without colors and not able to highlight the content. ...
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How to move issue to another queue with automation? Which field to update?
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How to convert issue from the service dest to bug in our main project?
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Hi, I would like to to notify customer that his or her issue will be part of our next version. Lets say someone report about a bug and the fix will be on our next version, there is a w...
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Hi all, I have looked through the web and forum and have been using Jira since version 4. I noticed there is a issue https://jira.atlassian.com/browse/JRACLOUD-3821 to support it that has...
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