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Jira Service Management
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I am attempting to create an SQL query that will show any tickets that are within 20% of breaching the SLA goal I've put. For example: if the goal is 10 hours, I want to see which tickets are within ...
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hi we are using Jira for mintenance department our costumers send us emails to our "support" mail and those emails are converted to Jira tasks. i removed some users from our system and now when th...
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Jira Service Desk cloud. i have a series of service requests. each service request has a custom field called product. i would like to build a list of requests with a grouping by product. i started to...
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Is there a possibility to link objects from i-doit CMDB to Jira tickets / add tickets to objects in idoit? Thank you
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I want to set up a small Jira Service Desk environment for training purposes but I don't need any other Jira products. Can Jira Service Desk run without Jira Core?
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Hi One of my Customer is not getting notification from the Services desk but his colleague is how do I find why he/she is not getting any notification Kind Regards Gautam
282 views 1 0 Deleted user February 5, 2020 -
...nd add other request recipients. We want these customers to receive the notifications and public updates. They are not getting any emails through. Our notifications appear to be set up c...
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Can I, as a project administrator, send an e-mail/notification to all customers of the project? For example: I'd like to inform them about some new steps we took in the project or I would like...
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N/A
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Hello! Since some time we have a problem with email notification display in French. The particular caracters are displayed that way: "Anna Mamontova a chang� l'�tat � En cours." instead of "...
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new version of JSD released on Feb-4, 2020 does not allow create fully reciprocal application links?
New version of JSD released on Feb-4, 2020 does not allow create fully reciprocal application links In the new issue view (https://support.atlassian.com/jira-service-desk-cloud/docs/changes-to-reque...
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In the ServiceDesk under the Requests, we don't have the right Status for closed Tickets. I made Custom Status for the WF but why can't it handle that costum "closed" Status?
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Hi, I want to allow someone to be able to link issues from our service desk. Can you please let me know how to do this? It says go to 'Actions' but I don't see this option anywhere.
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We have created a mailbox in Office 365 and we would like to set this up as the email account for Jira Service Desk. However, we only want Jira Service Desk to handle a subset of emails. If we...
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I have project which is visible to customers through the portal. I want to know what is the limit of customers that I can provide access to on Portal? I read we have 5000 User agent limit what about ...
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Is it possible to have a multi-select / drop-down list on the customer portal that gives you different custom text fields to fill in depending on what option you've picked?
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We are trying to use tempo timesheets and after setting it up, the time logging (and tempo in general) tools only show for Project Administrators. I feel like we checked all the permissions and...
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It is possible to turn on the 2FA of O365 email that was used on outgoing email?
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Hi all, It's been a few years since I was actively administering Atlassian products and I find myself doing so again. Back in "the day", it seems like we could roll our own code and attach it to wo...
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Hi all, So I'm revisiting the Atlassian stack recently as our company is growing. We are a small (growing) prof services company that is looking to utilize consultants for technical de...
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Hello, We have a problem to install on app Jira Server Desk: we had the application installed but it was uninstalled and we cannot install it, when I press install it throws the following error: ...
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Sorry if it's repeated, but I searched a lot and didn't find much. I need to create a conditional field in Jira Service Desk, that is. When selecting a value in the pending field, the next field pr...
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I'm trying to create a new custom field in the "Report an incident" request type (Servidesk template). I added it to JIRA and associated it with a "default" screen scheme, but I can't add it to the ...
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I've got an error in the JQL editor in SLA after I updated some field values in JIRA service desk. I am sure the field value in the syntax are correct. But system shows the field value d...
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We would like to know the latest recommended version, that is enterprise hardend version for Jira Service Desk. We will be working on Jira implementation for a large client and would like to know the...
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