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Jira Service Management
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So in an attempt to forcefully get rid of a few queues I acccidently deleted the default 'All Open' Does anyone know the JQuery/Filters used to create said queue?
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I have installed an add on "Ädvanced Customer Report". I have customized the columns that needs to be displayed in the customer portal. For some reason, it is not getting displayed in the customer po...
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We are working on integrating Jira with Workday using Rest APIs and would like to know if Jira has the capabilities to connect Workday using x509 Key authentication. Kindly confirm if it is possible...
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I forwarded a customer email to my support id synced with JSD. This did not create a ticket on the service desk. Nor it is showing up in the connectivity logs of the mail handler in email settings. C...
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Hi Community We are setting up Jira Service Desk for collecting requests for our products. Mainly, these are change requests, for example, change a material or add a feature. All these requests are...
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Hi, I would like to create a new queue for issues/tickets that the reporters respond to, meaning commented the issue/ticket. The ticket status will be Waiting for Support. The reason is that I want ...
545 views 12 0 Deleted user February 5, 2020 -
Hey, newb to JSD and we have a bit of an architecture issue we are dealing with. Our Security team is having a meltdown about the single server architecture for the agent and portal components. Our...
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We are looking to allow customers to have multiple people accessing their service desk queue. We think we probably have to create an organisation to do this. However, we don't know how to relate the ...
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Hi, I have setup custom fields for insight in JIRA. This works when raising a change through JIRA Service Desk. However when the customer raises the request via the portal the fields are not...
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Hi, We're going to import the customer portal into an order detail page(as an "issues report" link) that appeared by online purchase behavior. When customer try to report order issues and...
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I tried to put in the conditional but it doesnt work in the customer portal and i set the approval.condition.type to boolean and approval.condition.value to true
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I need to rebuild our JSD/create a new project to accomplish the following goals: Goal is: Some kind of trigger to or ticket creation ideally with Confluence where HR can enter a multiple choice ...
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Hello, I am setting up our service desk with some automation functions using the Automation Lite app as we use specific terms and subjects in our emails to categorize them in our current sys...
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I have a single instance of Jira locally installed. I am using Service desk for general help desk inquiries and issues. In the case of an item where I want to escalate to the software tea...
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Hello. Please tell me this isn't SOP for the JQL field in Project Automation, because I'm about to go apoplectic! I have a rule set up, and it works fine, but I want to edit the JQL for one of...
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We use Jira Service desk with our outside clients who email issues/changes into Service desk. If the item is deemed a change we create a linked task in a Jira software project to represent the change...
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Hello all, I am trying to define some sub-tasks for specific requests on service desk. For example, when user requests a replacement for a badge: the issue will have sub-tasks as disable the o...
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I have created a help desk Widget for IT. We have employees in different locations and it gets hard to track the request that come in. can someone help me add the location feature to my help desk wid...
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Hello I find myself in awkward situation i got assigned the task of administrating an already build-and-running Jira Service Desk (Build by someone thats not longer here), Fist task wo...
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Hi, Is it possible to create a report of tickets by time to first response? (or JIRA filter) I need to see how long opened tickets were unassigned.
2,395 views 1 0 Deleted user February 5, 2020 -
Here is the desired scenario: Ability to reply to a customer from within their own comment within the Activity section. (By adding a reply button to the comments section. This Reply to Customer to ...
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In our projects we work with an 24x7 calendar as well as an offices times calendar. For prio 1 issues we have to achieve the SLA goal based on the 24x7 calendar. For all other priorities we have to r...
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Currently, service desk customers can only view the tickets they raise themselves on the portal and cannot view any tickets raised by us (tech support team) on behalf of them on the same project. &n...
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Hi, When a customer is sending us an email to create a Jira issue: is it possible to set CC as watchers automatically please? Even if they are not already in the database? I don't manage to do this....
Atlassian Community Events
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